AISHA SIMMONS
Lake Dallas
Summary
Compassionate healthcare professional with 2+ years of experience in patient care, insurance verification, medical administration, and pharmacy support. Proven ability to streamline workflows, improve patient satisfaction, and deliver top-tier service in fast-paced healthcare environments.
Overview
2
2
years of professional experience
Work History
Patient Care Representative
Emerge w/ GiftHealth Pharmacy
Remote
03.2025 - Current
- Supported pharmacy team by processing prescription refill requests, coordinating with providers, and verifying medication orders.
- Assisted patients with medication delivery scheduling, prior authorizations, and insurance coverage questions.
- Educated patients on prescription instructions, co-pay options, and pharmacy services to ensure adherence and satisfaction.
- Implemented new care processes that improved efficiency across patient and pharmacy workflows.
- Responded to patient inquiries via phone and online chat with professionalism and empathy.
- Maintained strict confidentiality of medical records in compliance with HIPAA standards.
- Collaborated with pharmacists and clinical teams to develop patient care plans and ensure timely follow-up.
Patient Access Representative
Touchstone Imaging
Lewisville
10.2024 - 01.2025
- Registered patients and verified insurance eligibility with accuracy.
- Delivered exceptional customer service to patients and families.
- Scheduled appointments and maintained updated demographic records.
Medical Insurance Billing Specialist
IKS Healthcare
Coppell
04.2024 - 09.2024
- Reviewed and submitted claims with attention to compliance and accuracy.
- Resolved billing discrepancies and followed up on unpaid claims.
- Educated patients on insurance benefits and billing processes.
- Documented reimbursement activities within EHR systems.
Education
High School Diploma -
Texas Can Academy
Dallas, TXSkills
- Registration
- Scheduling
- Care Coordination
- Verification
- Claims Processing
- EHR Documentation
- HIPAA Compliance
- Medical Terminology
- Communication
- Problem-Solving
- Office Operations
Core Skills
Registration, Scheduling, Care Coordination, Verification, Claims Processing, EHR Documentation, HIPAA Compliance, Medical Terminology, Communication, Problem-Solving, Office Operations
Timeline
Patient Care Representative
Emerge w/ GiftHealth Pharmacy
03.2025 - Current
Patient Access Representative
Touchstone Imaging
10.2024 - 01.2025
Medical Insurance Billing Specialist
IKS Healthcare
04.2024 - 09.2024
High School Diploma -
Texas Can Academy