KERRINNA URREA
Redding,CA
Summary
Resourceful Keyholder experienced in accomplishing management-level tasks. Track record of success includes training, store opening/closing and money handling. Highly responsible with strong accuracy and dedicated nature.
Overview
28
28
years of professional experience
Work History
Sales Associate
Massage Envy Spa
Redding , CA
01.2022 - Current
- Sold various products by explaining unique features and educating customers on proper application.
- Built and maintained relationships with peers and upper management to drive team success.
- Answered incoming telephone calls to provide store, products and services information.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Offered product and service consultations and employed upselling techniques.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Scheduled and confirmed appointments.
- Met merchandise processing standards and maintained organized and accessible work area.
Caregiver
Leta Binns
Redding , CA
08.2020 - Current
- Maintained clean and well-organized environment for client happiness and safety.
- Improved patient outlook and daily living through compassionate care.
- Observed patients for changes in physical, emotional, mental or behavioral condition and injuries.
- Assisted with meal planning to meet nutritional plans.
- Drove clients to shop for groceries, attend doctor appointments and run errands.
- Laundered clothing and bedding to prevent infection.
- Made beds, swept floors and sanitized surfaces to support activities of daily living.
- Maintained daily living standards by assisting clients with personal hygiene needs.
- Provided ongoing compassionate patient care for each client.
- Provided patients with transportation to and from doctor appointments.
- Cooked appetizing and satisfying meals and snacks.
- Developed strong and trusting rapport with patients to facilitate smooth, quality care.
- Transported patients to medical, dental and personal care appointments.
Key Carrier
Savemart
Reno, NV
03.2017 - 07.2020
- Supervised teams of up to 20 employees and provided leadership and guidance to boost productivity, customer service levels and sales success.
- Worked as team member assisting with cashier duties, product merchandising and cleaning to maximize store efficiency.
- Stepped up to assist during busy periods to maintain consistent and reliable service levels for patrons.
- Conducted department walkthroughs to assess and remedy factors such as cleanliness, inadequate stock levels and poor merchandising.
- Delegated tasks to specific employees based on individual knowledge and strengths.
- Oversaw entire stock management process, including receiving incoming merchandise, shelf replenishment and shrinkage control.
- Ordered merchandise with accuracy by verifying back stock and maintaining inventories.
- Responded to customer inquiries and delivered appropriate information after carefully researching issues.
- Supervised successful, well-supplied and highly organized establishment thanks to consistent oversight and regular cleanliness inspections.
- Assisted upper management with reporting sales data, assessing employee performance and Closing tasks.
- Accomplished company-defined sales goals during each shift by actively engaging customers, providing exemplary service and promoting items.
Crew Member
Taco Bell
Willows, CA
02.2012 - 11.2014
- Up-sold additional menu items, beverages and desserts to increase restaurant profits.
- Recorded customer orders and repeated them back in a clear, understandable manner.
- Correctly received orders, processed payments and responded appropriately to guest concerns.
- Served orders to customers at windows, counters and tables.
- Cut and chopped food items and cooked on a grill or in fryers.
Office Assistant
Glenn County Human Resource Agency
Willows, CA
01.2011 - 04.2011
- Focused professional committed to driving top-level performance and quality service.
- Enthusiastic and quick-learning with proven history of bringing value to all projects.
- Designed electronic file systems and maintained electronic and paper files.Maintained the front desk and reception area in a neat and organized fashion.Made copies, sent faxes and handled all incoming and outgoing correspondence.Organized files, developed spreadsheets, faxed reports and scanned documents.Received and distributed faxes and mail in a timely manner.Managed daily office operations and maintenance of equipment.
Office Assistant
Community Action
Orland, CA
01.2010 - 04.2011
- HUD housing inspections so that clients could receive rent vouchers.Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information.Maintained the front desk and reception area in a neat and organized fashion.Dispersed incoming mail to correct recipients throughout the office.Made copies, sent faxes and handled all incoming and outgoing correspondence.Organized files, developed spreadsheets, faxed reports and scanned documents.Managed daily office operations and maintenance of equipment.
Sales Associate
Craft Market
Carson City, NV
11.2002 - 03.2003
- Answered customers' questions and addressed problems and complaints in person and via phone.Helped customers select products that best fit their personal needs.Maintained visually appealing and effective displays for the entire store.Educated customers on product and service offerings.Consulted with customers on the latest styles and trends.Collaborated with customer service team members to give exceptional service throughout the entire shopping and purchasing experience.Kept the showroom clean and maintained neat, orderly product displays.Built customer confidence by actively listening to their concerns and giving appropriate feedback.Kept current on market and product trends to effectively answer customer questions.Processed shipments and maintained organized stock shelves.Processed all sales transactions accurately and in a timely fashion.Unloaded trucks, stocked shelves and carried merchandise out on the floor for customers.Marked clearance products with updated price tags.
Courtesy Clerk
Smiths
Carson City, NV
03.1998 - 04.1999
- Answered customers' questions and addressed problems and complaints in person and via phone.
- Greeted all customers.
- Conducted price checks for cashiers and service clerks.
- Checked out customers and bagged items quickly.
- Served shoppers in a prompt, courteous and friendly manner.
- Arranged and stocked department displays.
- Collected shopping carts and baskets from inside and outside the store.
Education
GED - General Studies
Glenn ROP
Orland, CA06.2006
Skills
- Employee training
- Merchandising
- Team leadership experience
- Organization
- Computer skills
Timeline
Sales Associate
Massage Envy Spa
01.2022 - Current
Caregiver
Leta Binns
08.2020 - Current
Key Carrier
Savemart
03.2017 - 07.2020
Crew Member
Taco Bell
02.2012 - 11.2014
Office Assistant
Glenn County Human Resource Agency
01.2011 - 04.2011
Office Assistant
Community Action
01.2010 - 04.2011
Sales Associate
Craft Market
11.2002 - 03.2003
Courtesy Clerk
Smiths
03.1998 - 04.1999
GED - General Studies
Glenn ROP