Kerrissa Carson
Kansas City,Missouri
Summary
Developed comprehensive knowledge of agency services, enabling effective assistance with complex claims. Trained staff on best practices, resulting in improved team performance and streamlined communication. Committed to fostering trust through precise issue resolution and maintaining correct records, consistently delivering exceptional value to clients.
Overview
13
13
years of professional experience
Work History
Customer service representative
Social Security Administration
Kansas City, Missouri
08.2022 - 01.2026
- -Developed and maintained comprehensive knowledge of services provided by agency to effectively assist customers and in receiving their Retirement, Medicare, Disability, & SSI claims adjudicated.
- -Streamlined communication processes using internal knowledge bases and resources, improving response accuracy.
- -Mentor newly hired staff to assist in guiding individual to operate the national 800 number with accurate information, monitor success of call, & provide policy for customer case inquiry.
- -I resolved account issues for customers with precision and attention to detail, fostering trust and reliability.
- Maintained accurate records of customer interactions and transactions to support reporting and analysis efforts.
Tax examiner
Internal Revenue Service
Kansas City, Missouri
02.2021 - 08.2022
- -I conducted document reviews of and completion of auditing tax documents to ensure compliance with federal and state regulations by coding them based on data on multiple federal tax forms.
- -I analyzed financial documents to identify discrepancies and potential areas of tax liability.
- -I utilized internal software to streamline the review process and enhance accuracy for individual tax returns and business tax returns.
- -I developed and implemented strategies for efficient audit procedures, resulting in a reduction of review time, complete correspondence implementation, and overall satisfaction of interaction with taxpayers.
- -I investigated and resolved taxpayer disputes, ensuring fair and equitable treatment.
- -I ensured all examinations were conducted within established deadlines and legal requirements.
Prior authorization specialist
Lincare
Lees Summit, Missouri
10.2020 - 02.2021
- -Conduct comprehensive reviews of insurance policy documents to ensure compliance with regulatory standards and internal policies.
- -Contact with health care providers, patients' insurance company, and patients to ensure authorization for medical equipment was obtainable for individuals through their insurance company.
- Utilized advanced document management software to organize and track review progress, enhancing overall efficiency.
- -Analyzed complex documentation for accuracy, identifying potential risks and recommending corrective actions.
- Participated in regular audits to assess document integrity and adherence to company standards.
- -Maintained confidentiality and security of sensitive information throughout the review process.
- Created and maintained comprehensive records of document revisions and approvals for future references.
CNA
ICAN
Independence, Missouri
07.2013 - 10.2020
- -Provided compassionate and high-quality care to patients, assisting with daily living activities and personal hygiene.
- -Monitored vital signs and reported changes in patient conditions to healthcare teams promptly.
- -Maintained accurate patient records and documentation in compliance with healthcare regulations.
- -Utilized healthcare software to track patient information and coordinate care effectively.
- Administered medications and treatments as directed by licensed healthcare professionals.
- -Participated in team meetings to discuss patient progress and care strategies.
- Demonstrated effective communication skills to effectively interact with patients and healthcare teams.
Education
AA Arts degree - undefined
Metropolitan Community College Penn Valley
01.2020
CNA - undefined
Meds Educational Institution
01.2018
Community Health Certificate - undefined
MCCKC
01.2017
High school equivalency/ GED - undefined
MCCKC
01.2011
Skills
- Data analysis, Process optimization, Time management, Team leadership, Attention to detail, Success driven, Complex resolution
Timeline
Customer service representative
Social Security Administration
08.2022 - 01.2026
Tax examiner
Internal Revenue Service
02.2021 - 08.2022
Prior authorization specialist
Lincare
10.2020 - 02.2021
CNA
ICAN
07.2013 - 10.2020
AA Arts degree - undefined
Metropolitan Community College Penn Valley
CNA - undefined
Meds Educational Institution
Community Health Certificate - undefined
MCCKC
High school equivalency/ GED - undefined
MCCKC