Kerry-Ann Simpson
Stone Mountain,GA
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level customer service position. Ready to help team achieve company goals.
Overview
19
19
years of professional experience
Work History
Customer Service Representative
IBEX Global
11.2018 - 11.2019
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Accounts Receivable Clerk
Jamaica Beverages Ltd.
01.2002 - 03.2010
- Prepared and mailed invoices to customers, processed payments, and documented account updates.
- Submitted cash and check deposits and generated cash receipts to record money received.
- Maintained up-to-date customer contact information, enabling effective communication regarding account status and payment inquiries.
- Provided exceptional customer service when addressing client inquiries about their account status or billing concerns, building strong, long-lasting relationships.
- Prepared billing statements and invoices for customer purchases and recorded transaction date, price and fees to support accuracy.
- Contributed to month-end closing procedures by preparing detailed accounts receivable aging reports for management review.
- Made outbound calls to vendors and customers to discuss and resolve account needs.
- Reconciled accounts receivable ledger to verify payments and resolve variances.
- Assisted in annual audit preparation, ensuring accurate representation of accounts receivable records and compliance with accounting standards.
Filing Clerk
Jamaica Beverages Ltd.
01.2001 - 02.2002
- Managed physical records storage, ensuring proper labeling, organization, and safekeeping of essential documents.
- Prepared new files and assigned tracking identification numbers, resulting in faster retrievals.
- Maintained a well-functioning filing system, conducting periodic audits to identify areas for improvement or discrepancies that required resolution.
- Supported team members, providing necessary documents and files for efficient decision-making processes.
- Expedited research efforts for staff members by efficiently locating requested files within the extensive database.
- Maintained open communication lines between departments regarding changes in filing procedures and updates to the database.
Education
No Degree - Culinary Arts
Phillipo Baptist Skills Training
Jamaica12.2013
High School Diploma -
JONATHAN GRANT HIGH SCHOOL
JAMAICA 07.2000
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Data Entry
- Customer Relations
- Call center experience
- Problem Resolution
Timeline
Customer Service Representative
IBEX Global
11.2018 - 11.2019
Accounts Receivable Clerk
Jamaica Beverages Ltd.
01.2002 - 03.2010
Filing Clerk
Jamaica Beverages Ltd.
01.2001 - 02.2002
No Degree - Culinary Arts
Phillipo Baptist Skills Training
High School Diploma -
JONATHAN GRANT HIGH SCHOOL
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