Kerry Arkwright
Louisiana
Summary
I am a dynamic leader with a proven track record of success in operations management and team building. I have excelled in boosting financial performance and customer loyalty through innovative strategies. I am skilled in problem resolution and training, and have achieved significant improvements in productivity and performance metrics.
Overview
9
9
years of professional experience
Work History
General Manager
French Truck Coffee
New Orleans, LA
05.2024 - Current
- Monitor financial performance, budgets and control expenses to provide financial stability and long-term organizational growth.
- Implement operational strategies and effectively built customer and employee loyalty.
- Direct comprehensive sales efforts to exceed revenue targets consistently while maintaining customer satisfaction levels.
- Provide thoughtful guidance to personnel in navigating and resolving snags in productivity.
- Streamline inventory management processes, minimizing waste and ensuring optimal stock levels for uninterrupted operations.
- Address customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
- Train and guide team members to maintain high productivity and performance metrics.
Assistant Manager/Supervisor of Operations
Island View Casino Resort
Gulfport, MS
04.2016 - 05.2024
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized environment to enhance the customer experience.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Education
High School Diploma -
Harrison Central High
Gulfport, MS04-1995
Skills
- Problem resolution
- Operations management
- Team player
- Time management
- Training and coaching
- Leadership and team building
- Purchasing and planning
- Expense control
- Labor cost controls
- Staff motivation
- Schedule management
Timeline
General Manager
French Truck Coffee
05.2024 - Current
Assistant Manager/Supervisor of Operations
Island View Casino Resort
04.2016 - 05.2024
High School Diploma -
Harrison Central High