Kerry Banker
Tucson,AZ
Summary
Talented, hard-working and dedicated professional with strong communication, interpersonal and presentation skills, experienced in cultivating positive relationships with clients and colleagues. Adept at working and collaborating across departments, subject to the direction of the management team. Accustomed to defusing customer dissatisfaction and managing competing priorities with superior results.
Overview
7
7
years of professional experience
Work History
Customer Care Manager
Colorado Access/Rocky Mountain Human Services
01.2020 - 10.2023
- Established positive relationships with clients, leading to increased customer loyalty and retention.
- Facilitated open communication between team members, promoting a supportive work environment that encouraged collaboration and innovation.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Customer Service Representative
Ted's Montana Grill Inc.
10.2016 - 11.2019
- Enhanced brand recognition by executing promotional events and engaging customers with product demonstrations.
- Increased social media presence for various brands by generating quality content during marketing events and sharing it on multiple platforms.
- Provided exceptional customer service to drive satisfaction.
Education
Bachelor of Science - Human Development & Family Relations
University of Colorado Denver
Aurora, CO07.2018
Skills
- Account Management
- Customer Relations
- Multitasking capabilities
- Time management
- Brand representation
- Empathy and understanding
- Problem-solving abilities
- Interpersonal skills
Timeline
Customer Care Manager
Colorado Access/Rocky Mountain Human Services
01.2020 - 10.2023
Customer Service Representative
Ted's Montana Grill Inc.
10.2016 - 11.2019
Bachelor of Science - Human Development & Family Relations
University of Colorado Denver
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