Kerry Diaz

Directly responsible to the store manager for on time payments of all assigned accounts. Payments include rental charges, late fees, receivable amounts, and any other fees as appropriate. To ensure past due accounts are maintained within company standards. Also maintain accurate and verified customer information.

• Trained, mentored and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
• Performed store opening, closing and shift-change actions and kept accurate shift-change logs.
• Assisted customers by answering questions and fulfilling requests.
• Educated employees on register use, merchandising and customer service.
• Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
• Received and processed customer payments.
• Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
• Processed checks, cash and credit purchases or refunds.

Interpret court commitment orders, review inmate/parolee criminal identification history file/rap sheet and fingerprint cards to properly record data, analyze inmate/parolee legal documents to ensure the accuracy of inmates/parolees sentence, serve as a liaison between CDCR personnel and various agencies to provide information related to sentencing and parole laws utilizing communication skills, memorandums, etc...Various other tasks as instructed.