Kerry Edwards
San Bernardino,CA
Summary
Creative Barista skillful in memorizing recipes, maintaining, and operating machines and taking customer orders. Offers hands-on experience making and serving coffee and coffee-based beverages. Courteous and respectful individual recognized for consistently receiving excellent feedback from customers. Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
2
2
years of professional experience
Work History
Barista
Yaamava Casino
Highland, CA
05.2022 - Current
- Input orders into point of sale system and handled customer payments.
- Collected payments and provided accurate change.
- Provided excellent customer service by responding to inquiries quickly and professionally.
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
- Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos.
- Maintained clean and organized workspace, enabling coworkers to locate resources and product.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Education
High School Diploma -
Santa Fe
Santa Fe Springs, CA06-1987
Skills
- Beverage Preparation
- Inbound and Outbound Calling
- Scheduling
- Data Entry
- Complaint Resolution
- Appointment Scheduling
- Paperwork Processing
- Office Equipment Proficiency
- 10-Key
- Filing
- Documentation
- Quality Control
- Positive and Professional
- Multi-Task Management
- Shipping and Receiving Understanding
- Customer Service
- Professional Telephone Demeanor
- Delivery Scheduling
Customer Service
Fedex Freight 1996 to current
Customer service working for a trucking company.
Timeline
Barista
Yaamava Casino
05.2022 - Current
High School Diploma -
Santa Fe
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