A seasoned Bartender and Server, adept in mixology and customer service, with a proven track record at Cooper’s Hawk Winery and Restaurant. Excelling in creating memorable guest experiences and fostering loyalty, I significantly enhanced customer satisfaction and sales through expert beverage preparation and an outgoing personality. Skilled in team training, I thrive in high-volume settings, always prioritizing cleanliness and guest satisfaction. I have been one of the top in wine club sales in the company for 14 years.
Overview
31
31
years of professional experience
Work History
Bartender
Cooper’s Hawk Winery and Restaurant
09.2011 - Current
Served high customer volumes during special events, nights, and weekends.
Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
Contributed to a positive work environment through effective teamwork and communication with colleagues.
Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
Kept bar presentable and well-stocked to meet customer needs.
Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
Upsold menu items to customers, driving up per sale revenues and maximizing profits.
Server
Unos Chicago
05.2007 - 09.2011
Cultivated warm relationships with regular customers.
Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Worked with POS system to place orders, manage bills, and handle complimentary items.
Served food and beverages promptly with focused attention to customer needs.
Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Payment Processing Specialist
Advanced Healthcare Solutions LLC
10.2000 - 03.2004
Implemented fraud prevention measures by rigorously screening transactions for suspicious activity or inconsistencies.
Ensured timely payments by closely monitoring deadlines and proactively reaching out to clients for required information.
Collaborated with internal departments to resolve payment discrepancies, contributing to improved client relationships.
Contributed to the development of a robust risk management strategy by identifying potential weaknesses in current processes and offering actionable solutions.
Server
Cracker Barrell Old Country Store
04.1994 - 12.1999
Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Served food and beverages promptly with focused attention to customer needs.
Worked with POS system to place orders, manage bills, and handle complimentary items.
Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Education
H.S Diploma -
Menomonee Falls High School
Menomonee Falls, WI
06.1993
Skills
Strong multitasking
Customer service
Highly reliable
Team player attitude
Clear and effective communication
Patience and tolerance
Outgoing personality
Cleanliness and hygiene
Customer service expertise
Responsible alcohol service
Handling difficult customers
Payment processing
Menu memorization
Memory retention
Hospitality service expertise
Service-oriented mindset
Professional appearance
Food service
Team training and development
Beverage preparation
Drink preparation techniques
Salesmanship
Classic cocktails
Mixology
Liquor restocking
Timeline
Bartender
Cooper’s Hawk Winery and Restaurant
09.2011 - Current
Server
Unos Chicago
05.2007 - 09.2011
Payment Processing Specialist
Advanced Healthcare Solutions LLC
10.2000 - 03.2004
Server
Cracker Barrell Old Country Store
04.1994 - 12.1999
H.S Diploma -
Menomonee Falls High School
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