KERRY MILLS
Chattanooga,TN
Summary
Dedicated and empathetic Medical Assistant offering experience in direct patient care and medical office management experience. Committed to obtaining highest level of patient satisfaction. Dedicated to complying with regulatory and practice standards. Cultivates trust and rapport with patients through excellent communication and interpersonal skills.
Overview
15
15
years of professional experience
Work History
Medical Assistant
River Run Primary Care
Chattanooga, TN
01.2024 - Current
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Administered injections, medications and treatments as directed by the physician.
- Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
- Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
Patient Service Coordinator
River Run Primary Care
Chattanooga, TN
03.2022 - 01.2024
- Supervise everyday operations and perform duties such as overseeing staff, evaluating workflow effectiveness and delegating tasks
- Generate productivity reports to show weekly and monthly progress and inspire working towards a common goal
- Ensure that there is sufficient staff and support by keeping track of employee time off requesting float staff, and covering as needed
- Assists in interviewing, hiring and training of new staff.
Lead Supervisor
Erlanger Health Systems
Chattanooga, TN
06.2018 - 02.2022
- Ensures individual and team performance meets hospitals' objectives and client expectations
- Meets weekly with nine staff persons to ensure an efficient and qualitative operation through effective planning, leading, controlling and organizing
- Manages team conflict effectively, promoting collaboration and resolution
- Ensures customer concerns are quickly resolved and integrates changes to meet customer needs.
Machine Operator for Chattem Incorporated
Adecco Staffing
Chattanooga, TN
09.2017 - 06.2018
- Documented and completed required checks utilizing electronic means to record product status
- Packed cartons according to work order instructions by verifying counts, weighing cartons, and following job ticket and labeling instructions
- Troubleshoot and repaired machines to prevent a lapse in productivity.
Consumer Advisor
BlueCross BlueShield
Chattanooga, TN
12.2013 - 04.2017
- Helped consumers to understand coverage associated with health plans like co-pays, premiums, deductibles, out of pocket cost, and plan types
- Encouraged consumers to compare health plans, formularies, elect a primary care provider that will meet their needs, and make/keep medical appointments to remain healthy.
Store Manager
Dollar General Store
Cleveland, TN
03.2009 - 06.2013
- Recruited, selected and retained qualified employees according to applicable laws and company policies and procedures; ensured store is properly staffed
- Provided proper training for 25 employees; conducted performance evaluations; identified gaps for appropriate solutions and/or counseling, up to and including termination
- Consistently maintained a 100% accurate inventory levels by controlling damages, markdowns, scanning, paperwork, and facility controls.
Education
Diploma: General Studies -
Howard High School
01.2005
Some College (No Degree) - Social Psychology
Chattanooga State Community College
Chattanooga, TNSkills
- Microsoft Office
- CRM systems
- Payment Collection
- Organizational Behavior
- Education and Training Services
- Time Management
- Critical Thinking and Judgment
- Employee Development
- Patient Scheduling
- Patient Flow Management
- Written and Oral Communication
- Event Planning and Coordinating
- Customer Relations
- Professional Coaching
- Emotional Intelligence
Timeline
Medical Assistant
River Run Primary Care
01.2024 - Current
Patient Service Coordinator
River Run Primary Care
03.2022 - 01.2024
Lead Supervisor
Erlanger Health Systems
06.2018 - 02.2022
Machine Operator for Chattem Incorporated
Adecco Staffing
09.2017 - 06.2018
Consumer Advisor
BlueCross BlueShield
12.2013 - 04.2017
Store Manager
Dollar General Store
03.2009 - 06.2013
Diploma: General Studies -
Howard High School
Some College (No Degree) - Social Psychology
Chattanooga State Community College
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