Kerry Murphy
Fond du Lac,WI
Summary
Dynamic professional with a rich background in community banking, notably with Horicon Bank, where I spearheaded training programs and played a pivotal role in merger training strategies and execution. Expert in developing engaging training content and fostering team collaboration, excels in verbal and written communication, ensuring top-notch customer service. Achievements include mentoring a diverse workforce and fostering colleague development.
Overview
21
21
years of professional experience
Work History
Retail Training Specialist
Horicon Bank
03.2016 - Current
- Trained and mentored dozens of newly promoted as well as new personnel hired to fulfill Universal Banker role across entire bank footprint.
- Conducted periodic training sessions to introduce procedural related updates for Universal Bankers.
- Developed and consistently update instructional manuals, and job aids for new and existing Universal Bankers.
- Assisted in large bank-wide projects with front line training focus, while also working closely with various departments to ensure holistic approach
- Participated in three bank mergers/acquisitions, and was leader of training plan in most recent merger.
Retail Administration
Silica for Your Home
01.2019 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered central telephone system and directed calls accordingly.
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
Farm Support Coordinator, PM &Weekend Supervisor
The Little Farmer, LLC
08.2003 - Current
- Help train and develop dozens of new staff members each year at this seasonal apple farm. Staff members range in age from teenagers to retired adults. For many of the teens, this is their first job.
- Work in cash management department of office, counting and balancing several drawers across many departments in an extremely busy environment.
- Supervisor on duty many night and weekends.
- Work with a wide range of personalities and experience levels to provide a fun fall atmosphere and pitch in however possible through the season.
Branch Manager
Horicon Bank
01.2020 - 09.2021
- Coached and mentored branch staff through a challenging time in banking and beyond.
- Managed time cards, disciplinary action, annual reviews and personnel records in HRIS system
- Maintained friendly, caring, and professional customer interactions.
- Complied with regulatory guidelines and requirements, as well as additional guidelines and restrictions during the pandemic.
Universal Banker/Teller
Horicon Bank
07.2010 - 03.2016
- Served as primary point of contact for customers, both internal and external, providing assistance with account opening, maintenance and transactions.
- Answered telephone and email inquiries on all bank account and service offerings.
- Processed customer transactions promptly, minimizing wait times.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Educated customers on use of banking website and mobile apps.
- Identified sales opportunities and referred customers to branch partners in financial services.
Barista
Horicon Bank- Blue Goose Coffee House
12.2006 - 07.2010
- Provided more than just a cup of coffee by also being a friendly face and positive representative of Horicon Bank.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Learned and applied product knowledge basics and made appropriate sales referrals for financial products.
Education
Bachelor of Science - Environmental Science
University of Wisconsin, Oshkosh
Oshkosh, Wisconsin05.2010
Skills
- Employee Training- Classroom and Virtual
- Training Program Development
- Verbal and Written Communication
- Customer Service
- Community Banking
- Team Collaboration
Timeline
Branch Manager
Horicon Bank
01.2020 - 09.2021
Retail Administration
Silica for Your Home
01.2019 - Current
Retail Training Specialist
Horicon Bank
03.2016 - Current
Universal Banker/Teller
Horicon Bank
07.2010 - 03.2016
Barista
Horicon Bank- Blue Goose Coffee House
12.2006 - 07.2010
Farm Support Coordinator, PM &Weekend Supervisor
The Little Farmer, LLC
08.2003 - Current
Bachelor of Science - Environmental Science
University of Wisconsin, Oshkosh
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