Summary
Overview
Work History
Education
Skills
Awards
Timeline
Generic

Kerry Olson

GERING,NE

Summary

Dynamic manager with a proven track record at excelling in team leadership, customer service, and relationship building. Enhanced operational efficiency through strategic workflow adjustments and staff training, resulting in improved employee performance and morale. Skilled in conflict resolution and inventory management, fostering a productive and engaged work environment.

Overview

16
16
years of professional experience

Work History

Barista Manager

Emporium Express
11.2020 - Current
  • Engaged in training sessions to understand tools and systems related to daily operations.
  • Monitored workflow effectiveness, suggesting adjustments for optimal task completion.
  • Managed and motivated employees to be productive and engaged in work.
  • Oversaw inventory management, optimizing stock levels, and reducing waste.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.

Restaurant Consultant

Various Bars and Restaurants
10.2009 - 02.2013
  • Facilitated training sessions for staff, focusing on best practices in customer service and operational protocols.
  • Advised on layout design improvements to maximize workflow and enhance overall dining experience.
  • Optimized menu with fresh offerings and seasonal fare.
  • Designed unique branding concepts that resonated with target customers while staying true to the restaurant''s identity.

Education

Bachelor of Arts - Interdisciplinary Studies

Chadron State College
Chadron, NE
12-2025

No Degree - Fashion Marketing

Art Institute of Portland
Portland, OR
08-2009

Skills

  • Customer service
  • Team leadership
  • Verbal and written communication
  • Relationship building
  • Conflict resolution
  • Staff training and development
  • Multicultural competence
  • Resilience building

Awards

President's List, Chadron State College, Fall 2024 

President's List, Chadron State College, Spring 2025

Timeline

Barista Manager

Emporium Express
11.2020 - Current

Restaurant Consultant

Various Bars and Restaurants
10.2009 - 02.2013

Bachelor of Arts - Interdisciplinary Studies

Chadron State College

No Degree - Fashion Marketing

Art Institute of Portland

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