Coaching, Piano playing, and outdoor activities
Kerry Sabanty
Professional Executive Sales, Marketing, And Customer Service Rep
Round Lake,IL
Summary
Dynamic Sales Executive with 25 years of experience effectively meeting and surpassing sales goals by listening, understanding, and connecting with customer needs, desires, and wants. Understands the techniques in the art of closing the sale making objections into solutions and winning the sale. Excellent interpersonal and time management skills resulting in a driven team player committed to continuous growth in sales revenue. Consistently achieves goals in revenues, new account development and product sales.
Overview
37
37
years of professional experience
8
8
Certifications
Work History
Sales and Marketing Director
Melody Living Independent, Assisted, & Memory Care
Lake In The Hills , IL
01.2023 - 08.2023
- Responsible for achieving record high occupancy numbers via direct sales interaction with prospective residents, their families, and professional referral resources.
- Additional responsibilities include adding new outreach efforts with various medical professionals and organizations that have the ability/need to directly refer prospects to quality Senior Living options as well as full management of the community's CRM database.
- Established and monitored progress toward individual and Department goals for outbound calls, tours, deposits, move-ins, and community outreach.
- Collaborated with ownership, the corporate team of their Community’s third party management company, and the Executive Director to develop, implement, and adjust sales and marketing strategies to meet budgeted occupancy goals.
- Oversaw preparation of marketing copy, images, videos, emails, and other collateral.
- Continually maintained and improved company's reputation and positive image in markets served.
- Analyzed and reported on KPIs to validate and demonstrate success of marketing campaigns.
- Established, initiated and optimized business development strategies based on company targets, product specifications, market data, and budget factors.
- Optimized email campaigns to increase open and click-through rates.
- Conducted market research to identify new opportunities and target markets.
- Captured new customers by optimizing business strategies and launching products to diversify offerings.
- Executed comprehensive marketing plans that consistently achieved targets for increased revenue.
- Developed creative presentations, trend reports, kitted assets, and product data sheets.
Residential Manager
Progressive Housing Inc.
Warren, ME
10.2016 - 06.2022
- Devised and implemented patient and resident care plans, programs, policies and procedures.
- Provided for peaceful and safe tenant relations through complaint management and conflict resolution.
- Managed, scheduled and determined workload for 3-6 members of Direct Support Professional team.
- Fostered community relationships to improve resident satisfaction through work, community, and Special Olympic programs.
- Interviewed prospective job seekers.
Sales and Marketing Representative
Pen Bay Pilot
Camden , ME
03.2015 - 01.2016
- Followed through with leads to close sales over phone, in office and during external consumer engagements.
- Built local sales and marketing plan for each targeted district within defined territory.
- Established, initiated and optimized business development strategies based on company targets, product specifications, market data and budget factors.
- Directed marketing projects through conceptual planning, schedule management and final implementation.
- 20% increase in print magazine advertising.
- Responsible for tasks such as brainstorming ideas for marketing campaigns, creating brand messages to improve brand awareness, researching and analyzing data, and developing sales presentations.
- Areas of research include marketing trends, competition, new products, and pricing.
Sales Executive
Down East Magazine
Rockport, ME
04.2012 - 08.2014
- Increased revenue by 15% implementing effective sales strategies in sales cycle process from prospecting leads through close.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Managed over 60 active advertising clients through entire sales cycle process.
- Developed and executed marketing programs and general business solutions resulting in increased company exposure, customer traffic and elevated sales numbers.
- Daily use of Contact Management, Content Delivery, and performance management.
- Helped improve email marketing sales 15% over company goals.
Sales Representative
The Free Press
Rockland, ME
01.1997 - 06.2012
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
- Achieved monthly sales goals by promoting product benefits and enrolling new clients.
- 10%-20% yearly increases in sales for 10 years.
- Enhanced territory sales company increasing profits.
- Surpassed sales objectives several consecutive years by cultivating productive client partnerships.
Sales Representative and Customer Service
Aspen Packaging & Media
Dundee, Illinois
01.1995 - 01.1997
- Delivered superior customer service to retain existing customers and attract future customers.
- Quoted prices, credit terms and other bid specifications.
- Built and cultivated long-term quality relationships with 50 clients by addressing needs and providing superior customer service.
- Created detailed sales presentations to communicate product features and market data.
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions
- Increased sales by 25% offering advice on purchases and promoting additional products.
- Met frequently with technical, product management and service personnel to stay current on company offerings and business policies
- Developed and delivered engaging sales presentations to convey product benefits
- Implemented marketing strategies and techniques, increasing revenue and customer satisfaction
- Created professional sales presentations and seminars to effectively demonstrate product features and competitive advantages
- Achieved monthly sales goals by promoting product benefits and enrolling new clients
- Enhanced marketing and sales strategies to increase profitability and develop organizational pipeline
- Determined problem areas and resolved issues related to profitability and business objective achievement
- Boosted brand awareness, implemented promotional campaigns and employed sales tactics as part of territory development
- Tailored sales approaches and techniques to specific client needs to increase marketing effectiveness
Customer Service Production Representative
Mid-City Lithography
Lake Forest , IL
01.1987 - 01.1995
- Maintained and helped build over 100 clients with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Surpassed sales goals by 35% through implementation of effective marketing strategies and building new markets.
- Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
- Provided onboarding and guidance to other sales representatives to meet sales goals while growing opportunities with existing customers.
- Achieved 1.5 million dollar contract
- Resolved conflicts and negotiated mutually beneficial agreements between parties
- Exceeded goals through effective task prioritization and great work ethic
Education
High School Diploma -
New Trier High School
Winnetka, IL 09.1979 - 05.1983
Bachelor of Arts - Communications / Theater
Central College
Pella, IA 09.1983 - 06.1987
Certified Direct Support Professional - Direct Support Certification
Maine College of Direct Support
Maine 01.2016 - 06.2017
Skills
Strategic account development
Customer Relations
Sales funnel development
Business development and planning
Market Positioning
Develop, pursue, and acquire new business accounts
Probes and identifies customer opportunities that are not readily apparent; offers solutions
Utilizes customer relationship management software
Accomplishments
- Expanded facilities by proposing, winning and executing capital works project that included creating a brand new football program in Camden Maine. Now they have a competitive High School team.
- Coached Camden Hills Peewee team that was ranked last in the top ten and within two years won the state title for our area in Maine.
- Top company sales producer awards.
Certification
Licensed Direct Support Professional 2016-2022
Interests
Coaching Youth Sports, playing piano, and hiking!
Coaching youth football, baseball, and basketball are very rewarding activities and helped produce some of my very best memories. Playing piano and hiking are both activities that help promote balance in my life.
Timeline
Sales and Marketing Director
Melody Living Independent, Assisted, & Memory Care
01.2023 - 08.2023
OSHA Certificate
04-2022
CPR Certificate
03-2022
Mandt Certified
05-2021
Certified Residential Medication Aide
02-2021
Emergency Care & Safety Institute
01-2021
Positive Behavior Team Building
12-2018
Visual Gestural Communication
12-2017
Licensed Direct Support Professional 2016-2022
05-2017
Residential Manager
Progressive Housing Inc.
10.2016 - 06.2022
Certified Direct Support Professional - Direct Support Certification
Maine College of Direct Support
01.2016 - 06.2017
Sales and Marketing Representative
Pen Bay Pilot
03.2015 - 01.2016
Sales Executive
Down East Magazine
04.2012 - 08.2014
Sales Representative
The Free Press
01.1997 - 06.2012
Sales Representative and Customer Service
Aspen Packaging & Media
01.1995 - 01.1997
Customer Service Production Representative
Mid-City Lithography
01.1987 - 01.1995
Bachelor of Arts - Communications / Theater
Central College
09.1983 - 06.1987
High School Diploma -
New Trier High School
09.1979 - 05.1983