Kerry Saffles
Rossville,USA
Summary
Dynamic Property Manager with a proven track record at Silvers Construction & Rental, LLC, excelling in tenant relations and occupancy management. Skilled in regulatory compliance and property inspections, I effectively resolved tenant issues, enhancing satisfaction and retention. My strong problem-solving abilities and attention to detail drive operational excellence and successful leasing strategies.
Overview
36
36
years of professional experience
Work History
Property Manager
Silvers Construction & Rental, LLC
Ringgold, GA
12.2019 - Current
- Managed daily operations for residential and commercial properties, ensuring efficiency and compliance.
- Oversaw tenant relations by addressing concerns and fostering effective communication.
- Implemented leasing strategies that successfully attracted and retained tenants.
- Conducted property inspections to ensure regulatory compliance and identify deficiencies.
- Utilized property management software to streamline administrative tasks effectively.
- Resolved tenant complaints promptly to maintain high customer satisfaction levels.
- Maintained accurate financial records, including rent collections and security deposits.
- Developed marketing plans to promote vacant units across diverse channels.
Account Representative
US Xpress
Chattanooga, Tennessee
12.2017 - 12.2019
- Coordinated shipments and deliveries to ensure timely distribution of goods.
- Responded to customer inquiries regarding order status and shipment details.
- Resolved issues related to damaged goods or incorrect orders promptly.
- Monitored freight carriers and negotiated improved rates for cost savings.
Retail Sales Support
Verizon Wirelesss
Fort Oglethorpe, GA
09.2003 - 05.2017
- Assisted customers with billing, technical support, and account changes as Customer Service Associate.
- Achieved sales quota consistently as Sales Consultant, promoting growth and maintaining lowest churn rate.
- Managed inventory, merchandising, daily operations, cash management, and reporting as Assistant Sales Operations.
- Resolved customer issues promptly to enhance satisfaction through knowledgeable service.
- Collaborated with diverse coworkers to achieve goals and address product-related challenges.
- Engaged customers effectively in face-to-face and phone interactions using strong interpersonal skills.
- Coordinated training programs to elevate team skills and operational effectiveness.
- Maintained accurate inventory records to monitor stock levels and reduce costs.
New Business Specialist
Unum
Chattanooga, TN
08.2000 - 07.2003
- Facilitated coding and data entry of disability applications for Underwriting review.
Claims Analyst
Shaw Industries
Dalton, GA
09.1989 - 05.2000
- Processed claims for defective carpet, ensuring prompt resolutions for dealers and end users.
- Collaborated with Inspectors, Lab, and Credit Department to resolve claims efficiently.
- Released customer orders in a timely manner to maintain operational flow.
Education
High School Diploma - Basics and Business
Lakeview-Fort Oglethorpe Comprehensive High School
Fort Oglethorpe, GA, USA05.2000
Skills
- Professional demeanor
- Property management
- Tenant relations
- Eviction procedures
- Occupancy management
- Leasing operations
- Maintenance scheduling
- Preventive maintenance
- Property inspections
- Multi-family management
- Deposit management
- Multi-tasking skills
- Maintenance coordination
- Regulatory compliance
- Lease renewals
- Rent collection
- Prioritization skills
- Self-direction
- Time management
- Client relations
- Customer service standards adherence
- Attention to detail
- Problem-solving skills
- Cash management proficiency
- Expense reporting
- Account analysis and management
- Inventory oversight
- Audit compliance management
- Sales expertise
- Key holder responsibilities
- Retail merchandising expertise
- Point of sale systems proficiency
- Microsoft Office Suite
References
References available upon request.
Timeline
Property Manager
Silvers Construction & Rental, LLC
12.2019 - Current
Account Representative
US Xpress
12.2017 - 12.2019
Retail Sales Support
Verizon Wirelesss
09.2003 - 05.2017
New Business Specialist
Unum
08.2000 - 07.2003
Claims Analyst
Shaw Industries
09.1989 - 05.2000
High School Diploma - Basics and Business
Lakeview-Fort Oglethorpe Comprehensive High School