Kerry Sullivan
Weymouth,MA
Summary
Proven Customer Service Manager at Dermody Dry Cleaners, adept in complaint resolution and fostering client relations, significantly reduced customer complaints through strategic problem-solving and active listening. Skilled in mentoring teams towards excellence, ensuring high customer satisfaction and loyalty.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Home Depot
05.2021 - 05.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Customer Service Manager
Dermody Dry Cleaners
05.2020 - 10.2021
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Followed through with client requests to resolve problems.
Education
High School Diploma - Diploma
Weymouth High School
Weymouth, MA06.1991
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Problem Resolution
- Complaint Handling
- Complaint resolution
- Payment Processing
- Client Relations
Timeline
Customer Service Representative
Home Depot
05.2021 - 05.2023
Customer Service Manager
Dermody Dry Cleaners
05.2020 - 10.2021
High School Diploma - Diploma
Weymouth High School
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