KERRY THOMPSON

• Process 60–80 daily guest check-ins and check-outs using FOSSE PMS.
• Manage reservations, billing adjustments, and cash/credit reconciliation.
• Resolve guest concerns and coordinate with housekeeping and maintenance.
• Promote loyalty enrollment and upsell room upgrades to support revenue goals

• Performed nightly audit procedures including posting room & tax and reconciling daily revenue.
• Generated end-of-day financial and occupancy reports.
• Managed overnight hotel operations independently.
• Resolved billing discrepancies and ensured compliance with brand standards.

• Managed shipping, receiving, and inventory operations in high-volume environment.
• Demonstrated strong time management while balancing hotel audit responsibilities.

Delivered mail to households daily with strong reliability and customer service focus.

• Delivered guest service across front desk, housekeeping, and maintenance.
• Assisted with room inspections and service requests.
• Trained new team members on operational procedures.