Kerry Welsh
Falls Creek,PA
Summary
Dynamic professional with a proven track record at Allstate, excelling in customer relationship management and efficient cash handling. Leveraged exceptional customer service and a strong work ethic to surpass sales targets and maintain meticulous financial records. Skilled in educating clients on insurance products, ensuring loyalty and trust through superior service and knowledge.
Overview
9
9
years of professional experience
Work History
Server
Caporellas Italian Restaurant
05.2017 - 08.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
Insurance Agent
Allstate
08.2015 - 05.2017
- Built strong relationships with clients through consistent communication and excellent customer service.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
- Maintained high standards of customer service by building relationships with clients.
- Educated clients on the importance of adequate insurance coverage, fostering trust and loyalty among the existing client base.
- Cross-sold insurance products to existing clients to reach sales targets.
- Maintained accurate records of all transactions, ensuring compliance with company policies and regulatory requirements.
Education
Graduate - Business
Frazier High School
Perryopolis, PA08.1998
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Relationship management
Timeline
Server
Caporellas Italian Restaurant
05.2017 - 08.2024
Insurance Agent
Allstate
08.2015 - 05.2017
Graduate - Business
Frazier High School
Similar Profiles
Nicholas RenaudNicholas Renaud
Head Pizza Chef, Front of house manager at D's Italian restaurantHead Pizza Chef, Front of house manager at D's Italian restaurant
Christian ColeChristian Cole
Take Out Specialist at Bertucci's Italian RestaurantTake Out Specialist at Bertucci's Italian Restaurant
Gisselle RiveraGisselle Rivera
Restaurant Worker at Napolis Italian RestaurantRestaurant Worker at Napolis Italian Restaurant