kerry ann cohen
Neptune City,NJ
Summary
Proven track record in enhancing customer relationships and teamwork, notably at Imperial Health Care. Leveraged exceptional customer service and problem-solving skills to improve operational efficiency and client satisfaction. Excelled in fast-paced environments, demonstrating a strong ability to multitask and maintain organization, achieving a significant increase in repeat business.
Overview
18
18
years of professional experience
Work History
Sales Associate
Fossil Outlet Store
10.2021 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
Sales Associate
Geox Shoes Store
10.2015 - 01.2018
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
Psychiatric Aide
Imperial Health Care
08.2016 - Current
- Facilitated smooth transitions between shifts through effective communication during handoff reports with fellow aides and nursing staff.
- Improved patient well-being by providing compassionate and attentive care, addressing individual needs and concerns.
- Monitored patient vital signs and reported any changes to nursing staff.
- Aided recovery process by supporting patients during daily living activities such as grooming, dressing, eating, and mobility exercises.
- Treated clients and families with respect and dignity.
Dietary Aide
Imperial Health Care
08.2006 - Current
- Kept all kitchen areas clean, tidy and free of hazards.
- Served meals to residents in accordance with established schedules and dietary procedures.
- Washed plates, cups, serving, and eating utensils and kitchen equipment in commercial dishwasher.
- Coordinated with other dietary aides and kitchen staff to ensure efficient workflow and timely delivery of meals, contributing to a smooth-running operation.
- Enhanced kitchen efficiency by maintaining a clean and organized workspace, ensuring timely meal production and delivery.
Education
Dental Assisting
High School Diploma -
06.2008
Skills
- Customer Service
- Teamwork and Collaboration
- Time Management
- Problem-solving skills
- Listening Skills
- Multi-tasking strength
- Excellent people skills
- Outgoing Personality
- Relationship Building
- Flexible Schedule
- Stocking and Receiving
- Client Service
- Cleaning techniques
- Strategic Planning
Timeline
Sales Associate - Fossil Outlet Store
10.2021 - Current
Psychiatric Aide - Imperial Health Care
08.2016 - Current
Sales Associate - Geox Shoes Store
10.2015 - 01.2018
Dietary Aide - Imperial Health Care
08.2006 - Current
American Institute - , Dental Assisting
Neptune High School - High School Diploma,
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