Kersong Sutton
Houston,US
Summary
Dedicated Cashier experienced in customer service and sales promotion strategies. Achieved customer satisfaction through effective communication and rapid order processing. Focused on enhancing team performance and driving sales by building rapport with customers.
Overview
3
3
years of post-secondary education
10
10
years of professional experience
Work History
Cashier Team Lead
Small Sliders
Houston, Tx
07.2025 - Current
- Supervised front-counter cashiers during busy shifts at Small Sliders
- Trained new team members on POS procedures and guest service standards
- Processed orders accurately through cash register and payment systems
- Balanced cash drawers and verified daily register totals
- Coordinated shift task coverage for lobby and register stations
- Enforced food safety, cleanliness, and service policies
- Supported opening and closing duties for Small Sliders restaurant
- Maintained a clean work environment by sweeping floors and wiping down counters regularly.
- Assisted with training new cashiers and customer service team members to increase speed of onboarding.
Crew Trainer
Raising Cane's Chicken Fingers
Houston, TX
04.2023 - 07.2025
- Implemented updated and ongoing training initiatives such as online modules, interactive programs, and language labs to ensure long-term staff excellence.
- Resolved customer complaints professionally, prioritizing customer satisfaction.
- Developed and implemented successful strategies to improve performance, streamline processes, and increase efficiency in various areas.
- Demonstrated high-quality service to inspire teammates in a fast-paced environment.
- Implemented training initiatives including online modules and interactive programs to enhance staff development and service quality.
- Provided accurate answers to customer product inquiries in a retail environment. using up-to-date sales and store promotions information.
- Developed strategies to improve restaurant performance and streamline food preparation processes.
Prep Cook
Chuy's
Houston, TX
04.2019 - 03.2020
- Store food in designated containers and storage areas within a freezer or a refrigerator to maintain freshness and quality.
- Monitored cooler temperatures and practiced frequent handwashing to uphold health and safety standards.
- Followed food handling, cleaning, and sanitation protocols to protect staff and customers from potential health risks.
- Received shipments and placed items on appropriate shelves to restock and organize the restaurant pantry.
- Received shipments and placed items on appropriate shelves to restock and organize the restaurant pantry.
- Received shipments and placed items on appropriate shelves to restock and organize the restaurant pantry.
Prep Cook
First Watch
Houston, TX
02.2017 - 10.2019
- Prepared items ahead of time to make dish garnishing more efficient.
- Prepared multiple dishes consistently several times a day with same level of care, attention to detail, and quality.
- Maintained the freshness of the food by storing out in designated containers and storing was within the freezer or refrigerator.
- Prepared menu items following specific instructions to ensure consistency.
- Made the same dishes several times a day with the same level of care, attention to detail, and quality.
- Prepared all menu items accurately according to detailed instructions.
Education
Some College (No Degree) -
Spring Woods High School
Houston, TX 08.2012 - 05.2015
Some College (No Degree) - Business Management
Houston Community College - Spring Branch Campus
Houston, TXSkills
- Cash handling
- Customer service
- Team leadership
- Digital literacy
- Problem solving
- Multitasker
- Written communication
- Cash handling
- Cash drawer balancing
Timeline
Cashier Team Lead
Small Sliders
07.2025 - Current
Crew Trainer
Raising Cane's Chicken Fingers
04.2023 - 07.2025
Prep Cook
Chuy's
04.2019 - 03.2020
Prep Cook
First Watch
02.2017 - 10.2019
Some College (No Degree) -
Spring Woods High School
08.2012 - 05.2015
Some College (No Degree) - Business Management
Houston Community College - Spring Branch Campus