Julia L. Clark Robinson
Houston
Summary
Dependable and proactive Cashier Team Lead with a strong background in customer service and team development. Known for successfully resolving customer inquiries and training staff to exceed performance standards, contributing to increased customer loyalty.
Overview
4
4
years of professional experience
Work History
Cashier Team Lead
Lowe's
06.2023 - Current
- Supervised cashier team, ensuring accurate transactions and customer satisfaction.
- Trained new cashiers in operational procedures and customer service best practices.
- Monitored cash register operations, resolving discrepancies and maintaining financial integrity.
- Coordinated daily cash flow management, optimizing checkout efficiency during peak hours.
- Resolved customer inquiries and complaints, fostering a positive shopping experience through effective communication.
- Collaborated with management on promotional initiatives, driving increased sales through strategic upselling techniques.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Increased customer loyalty and retention.
Customer Service Specialist
Dicks Sporting Goods Inc
03.2022 - 05.2023
- Delivered exceptional customer service by addressing inquiries and resolving issues efficiently.
- Assisted customers with product selections, enhancing their shopping experience and satisfaction.
- Processed transactions accurately using point-of-sale systems, ensuring swift checkout procedures.
- Collaborated with team members to maintain store organization and merchandise presentation standards.
- Cross-trained and backed up other customer service managers.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
Assistant Head Cashier
Academy Sports and Outdoors
08.2022 - 03.2023
- Processed customer transactions efficiently, ensuring accuracy in cash handling and payment methods.
- Assisted in training new cashiers on register operations and customer service techniques.
- Maintained organized cash drawer and balanced till at end of shifts to uphold financial integrity.
- Addressed customer inquiries and resolved issues promptly to enhance shopping experience.
- Conducted employee evaluations alongside head cashier, offering constructive feedback for continuous improvement.
- Mentored new cashiers to ensure a smooth onboarding process and excellent performance standards.
Education
High School Diploma -
Beechnut Academy
Houston, TX06-1996
Skills
- Customer service
- Team leadership
- Problem-solving
- Cash handling
- Punctual and reliable
- Cash handling expertise
- Cashier training
- New hire training
- Coaching and mentoring
- Adaptability and dependability
- Empathy and patience
Timeline
Cashier Team Lead
Lowe's
06.2023 - Current
Assistant Head Cashier
Academy Sports and Outdoors
08.2022 - 03.2023
Customer Service Specialist
Dicks Sporting Goods Inc
03.2022 - 05.2023
High School Diploma -
Beechnut Academy