Nicole Robinson
Houston,TX
Summary
Dynamic and results-driven professional with extensive experience in customer service and team leadership at Grand Rapid Public Museum. Proven ability to enhance customer satisfaction through effective problem-solving and cash handling expertise. Recognized for training and mentoring cashiers, fostering a positive team environment while ensuring accurate financial reporting.
Overview
19
19
years of professional experience
Work History
Cashier Team Lead
Grand Rapid Public Museum
Grand Rapids, MI
02.2018 - 03.2025
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Assisted customers by answering questions and fulfilling requests.
- Communicated with customers and team members to solve problems.
- Processed both cash and card purchases and returns.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Maintained a clean and inviting checkout area, contributing to an enjoyable shopping experience for customers.
- Balanced cash drawers at the end of each shift, ensuring accuracy in financial reporting.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
Cashier
Speedway Gas Station
Grand Rapids, MI
09.2015 - 02.2018
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Stocked, tagged and displayed merchandise as required.
Food Expeditor
Holiday Inn Hotels, LLC
Grand Rapids, MI
06.2006 - 09.2015
- Trained new expeditors and food runners according to company policies and standards.
- Assisted preparation of food plates, overseeing quality, and appearance.
- Provided exceptional support to kitchen staff during high-volume periods, enabling faster turnaround times without sacrificing quality or presentation standards.
- Increased order accuracy through effective communication between front-of-house and back-of-house teams.
- Reduced wait times for customers, prioritizing and organizing food orders according to table numbers.
- Demonstrated strong knowledge of menu items, regularly assisting servers with questions regarding ingredients or allergens when needed.
- Enhanced customer satisfaction by ensuring timely and accurate delivery of food orders.
- Organized dining area based on reservations, minimizing waiting times.
- Ensured compliance with health and safety regulations in food handling and preparation areas.
- Managed food inventory, placing orders before stock ran low and avoiding potential delays in service.
- Maintained cleanliness and organization in serving area, contributing to positive dining atmosphere.
Education
High School Diploma - General Studies
East Kentwood
Kentwood, MI05.2000
Skills
- Customer service
- Team leadership
- Problem-solving
- Cash handling
- Positive attitude
- Punctual and reliable
- Team management
- Flexible schedule
- Cash register operation
- Cash handling expertise
- Store opening and closing
- Money handling
- Cashier training
- Payment processing
- Opening and closing procedures
- Motivational skills
- Inventory management
- Merchandise stocking
- Shift scheduling
- POS system
- Deposit preparation
- Multitasking and organization
- Customer engagement
Timeline
Cashier Team Lead
Grand Rapid Public Museum
02.2018 - 03.2025
Cashier
Speedway Gas Station
09.2015 - 02.2018
Food Expeditor
Holiday Inn Hotels, LLC
06.2006 - 09.2015
High School Diploma - General Studies
East Kentwood