Kersten Stueck
Shawano,WI
Summary
Proven team player and proficient in Excel, I enhanced client trust and operational efficiency at Pulaski Veterinary Clinic. Skilled in medical recordkeeping and telephone etiquette, I significantly contributed to streamlining patient care processes and improving customer service standards.
Overview
7
7
years of professional experience
Work History
Veterinary Receptionist
Pulaski Veterinary Clinic
09.2023 - Current
- Managed multi-line phone system and pleasantly greeted patients.
- Facilitated smooth daily operations by answering incoming calls, directing inquiries, and taking messages for veterinarians as needed.
- Provided compassionate support during difficult situations such as end-of-life decisions or emergency visits, establishing trust with clients.
Veterinary Technician/Veterinary Receptionist
Glenwood City Veterinary Clinic
09.2023 - 06.2024
- Effectively managed time-sensitive tasks while maintaining high-quality patient care through multitasking abilities during busy shifts at the clinic.
- Processed new patients and updated client records with key information using standardized registration systems and encrypted databases.
- Administered medications and vaccinations to animals under the supervision of a veterinarian, ensuring proper dosage and administration techniques.
- Restrained animals to protect veterinarians from potential harm.
Gas Station Clerk
John's One Stop
05.2021 - 08.2023
- Maintained clean and orderly work station.
- Checked customer identification for alcohol, cigarette, and lottery sales.
- Provided accurate cash handling and timely transactions, ensuring smooth operations at the register.
- Enhanced customer satisfaction by providing efficient and friendly service at the gas station.
Receptionist/Cleaning Assistant
Ralph Horsens Dental Office LLC
09.2017 - 07.2021
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
Busser and Dishwasher
Washington Inn Supper Club
07.2018 - 05.2021
- Reset and cleaned tables quickly to prepare for new customers.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
- Transported dirty utensils, dishes, and trays to kitchen to help team stay on top of cleaning.
- Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
Education
No Degree - Veterinary Medicine (Pre-Veterinarian)
University of Wisconsin - River Falls
River Falls, WI06.2029
High School Diploma -
Shawano High School
Shawano, WI05.2022
Skills
- Teamwork and Collaboration
- Telephone Etiquette
- Medical Recordkeeping
- Prioritization
- Payment Processing
- Employee Training
- Proficient in Excel and Microsoft Word
Timeline
Veterinary Receptionist
Pulaski Veterinary Clinic
09.2023 - Current
Veterinary Technician/Veterinary Receptionist
Glenwood City Veterinary Clinic
09.2023 - 06.2024
Gas Station Clerk
John's One Stop
05.2021 - 08.2023
Busser and Dishwasher
Washington Inn Supper Club
07.2018 - 05.2021
Receptionist/Cleaning Assistant
Ralph Horsens Dental Office LLC
09.2017 - 07.2021
No Degree - Veterinary Medicine (Pre-Veterinarian)
University of Wisconsin - River Falls
High School Diploma -
Shawano High School
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