Kerstin Craddock
Cross ,SC
Overview
10
10
years of professional experience
Work History
Team Member
Volvo Cars
12.2023 - Current
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Developed strong cooperative relationships with coworkers and managers.
- Maintained productive, efficient approach to all tasks.
- Worked different stations to provide optimal coverage and meet production goals.
- Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
- Trained new team members by relaying information on company procedures and safety requirements.
- Provided exceptional support to colleagues by sharing knowledge, offering assistance, and fostering teamwork.
- Make sure you acknowledge the OIS/WES
- During down time make sure you 5S
Head Cashier
Lowe's Home Improvement
09.2020 - 02.2022
- Maintained a clean and organized work area, contributing to a pleasant shopping environment for customers.
- Mentored new cashiers, providing comprehensive training that resulted in increased productivity.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled escalated customer concerns with professionalism and empathy, working diligently toward satisfactory resolutions.
- Educated employees on register use, merchandising, and customer service.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Ensured accuracy in cash handling, minimizing discrepancies and maintaining balanced registers.
- Worked closely with team members from other departments to resolve complex customer issues or facilitate seamless transactions.
- Led cashiers and associates in providing thoughtful customer service.
- Coordinated breaks for fellow cashiers, ensuring continuous coverage during busy periods without compromising productivity.
- Mentored new team members on POS system operation, customer service strategies, and sales goals.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Conducted regular audits of register tills, ensuring accuracy in daily cash counts and minimizing discrepancies.
- Supported store initiatives related to loyalty programs or credit card applications, driving overall sales growth.
- Assisted customers with returns and exchanges, adhering to company policies while ensuring complete satisfaction.
- Enhanced customer satisfaction by efficiently processing transactions and addressing inquiries.
- Processed both cash and card purchases and returns.
Customer Service Associate/Cashier
Lowe's Home Improvement
06.2019 - 09.2020
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Contributed to store''s sales goals by actively promoting special offers, rewards programs, and additional products or services.
- Handled cash and credit transactions accurately, ensuring proper balance at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Efficiently managed register functions such as opening/closing procedures, drawer audits, and cash handling best practices.
- Answered questions about store policies and addressed customer concerns.
- Assisted customers with product selection, providing knowledgeable recommendations based on individual needs.
- Maintained a clean and organized work space, ensuring a positive environment for both customers and colleagues.
- Streamlined check-out process for improved customer experience and reduced wait times.
- Restocked and organized merchandise in front lanes.
- Managed high-volume customer traffic during peak hours while maintaining efficiency and accuracy in transactions.
- Resolved customer complaints in a professional and timely manner, resulting in increased customer loyalty.
Retail Sales Associate
Core Surf Shop
11.2018 - 05.2019
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
Sonic Crew Member
Sonic Drive-In
06.2017 - 05.2018
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
Sonic Drive In
Sonic Drive-In
03.2015 - 04.2016
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Education
High school -
Bryan County High School
Pembroke, GA05.2018
Skills
- Cashier (4 years)
- Team lead
- Cleaning beach house (2 years)
- Customer Services
- Retail Sales
Timeline
Team Member
Volvo Cars
12.2023 - Current
Head Cashier
Lowe's Home Improvement
09.2020 - 02.2022
Customer Service Associate/Cashier
Lowe's Home Improvement
06.2019 - 09.2020
Retail Sales Associate
Core Surf Shop
11.2018 - 05.2019
Sonic Crew Member
Sonic Drive-In
06.2017 - 05.2018
Sonic Drive In
Sonic Drive-In
03.2015 - 04.2016
High school -
Bryan County High School
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