Summary
Overview
Work History
Education
Skills
Accomplishments
References
Affiliations
Courses
Timeline
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Kerstyn Beckham

Knoxville,TN

Summary

Dynamic Relationship Banker with expertise in loss prevention and 8+ years of customer service. Proven ability to identify fraudulent activities and enhance client satisfaction through effective relationship building and problem-solving skills. Skilled in communication and quality of care.

Overview

5
5
years of professional experience

Work History

Relationship Banker 1

Regions Bank
Knoxville, TN
03.2025 - Current
  • Maintained Main Vault operations as the Vault Custodian while assisting fellow bankers and clients.
  • Responded to customer inquiries about bank products and services.
  • Researched discrepancies between cash amounts and transaction records for accuracy.
  • Identified fraudulent activity or suspicious behavior and promptly reported to management.
  • Maintained accurate records of transactions and customer interactions.
  • Referred customers to Commercial Bankers and Financial Advisors for ongoing banking needs.

Relationship Banker 1

Regions Bank
Chattanooga, TN
04.2025 - 04.2025
  • Maintained Main Vault operations as the Vault Custodian while assisting fellow bankers and clients.
  • Responded to customer inquiries about bank products and services.
  • Researched discrepancies between cash amounts and transaction records for accuracy.
  • Identified fraudulent activity or suspicious behavior and promptly reported to management.
  • Maintained accurate records of transactions and customer interactions.
  • Referred customers to Commercial Bankers and Financial Advisors for ongoing banking needs.

First Generation and First Year Experience Mentor

UTC Student Success Programs
Chattanooga, TN
08.2020 - 03.2025
  • Provided support to freshman facing academic and personal difficulties throughout college experience.
  • Facilitated guidance for several students to navigate educational pathways.
  • Coordinated event planning and execution for First Generation Students to foster collaboration.
  • Maintained accurate records of mentee interactions and achievements.
  • Developed relationships with community partners to provide additional support services for first-year students.

Education

Bachelor of Science - Computer Science, Psychology Minor

University of Tennessee At Chattanooga
Chattanooga, TN
07-2027

Skills

  • Computer proficiency
  • Communication skills
  • Quick learner
  • Time management
  • Problem solving
  • Customer service
  • Research and analysis
  • Attention to detail
  • Loss prevention
  • Banking expertise
  • Relationship management
  • Multi-tasking

Accomplishments

  • Regions Bank 2025 Digital Expert Knoxville, TN

References

References available upon request.

Affiliations

  • Memphis Area Women’s Council Walk a Mile in Her Shoes Crew Member
  • University of Tennessee Chattanooga Student Alumni Council Member
  • University of Tennessee at Chattanooga Student Government Association
  • University of Tennessee Chattanooga MocSec Cyber Defense Member
  • University of Tennessee Chattanooga Honor and Conduct Board Council Member

Courses

  • Data Structure and Program Design, University of Tennessee at Chattanooga, January 2023 — May 2023
  • Ethics and Social Issues in Computing, University of Tennessee at Chattanooga, January 2023 — May 2023
  • Fundamentals of Computer Science, University of Tennessee at Chattanooga, January 2021 — May 2023

Timeline

Relationship Banker 1

Regions Bank
04.2025 - 04.2025

Relationship Banker 1

Regions Bank
03.2025 - Current

First Generation and First Year Experience Mentor

UTC Student Success Programs
08.2020 - 03.2025

Bachelor of Science - Computer Science, Psychology Minor

University of Tennessee At Chattanooga

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