KERTRINA BOSTON
ATLANTA,GA
Summary
To obtain a career-oriented position as a Medical Insurance Biller and Coder Passionate and professional Representative leads outreach efforts, strategic direction and day-to-day function management. Proven talent at building relationships and influencing others to gain support and commitment. Excellent presentation and communication skills and comfort working in fast-paced environment.
Overview
16
16
years of professional experience
Work History
First Impressions Representative
Gwinnett College
Marietta, GA
03.2023 - Current
- Assisted co-workers during busy periods or whenever needed in order to provide excellent customer service.
- Consistently met daily performance goals set by management team members.
- Collaborated with team members to identify areas of improvement in customer service processes.
- Provided customer service by answering product and service related questions.
- Demonstrated strong problem solving skills when faced with challenging situations or complex inquiries from customers.
- Answered phone calls and directed them to appropriate personnel.
- Greeted customers and responded to inquiries in a timely manner.
- Established positive relationships with customers through effective communication techniques.
- Displayed strong telephone etiquette, effectively handling difficult calls.
Hattie Clay Oliver P.H.C
BELINDA BAKER
POWER SPRING, GA
01.2009 - 05.2022
- Attend to all resident personal hygiene and personal care needs, including but not limited to grooming, hygiene, dining and nutritional, mobility, elimination, psychosocial and safety needs.
- Organize all supplies necessary to complete the tasks. Supports residents in self-care, and provides care as necessary for those unable to care for their own needs.
- Follows universal precautions,proper infection control, sanitation and safety standards of practice in all work and activities.
- Observes residents closely, identifying changing needs and conditions at first indication, and reports immediately
Proactive Management
Ms. WENDY
ATLANTA, GA
12.2014 - 01.2015
- Processed EOB using Care logic software
- Appointment scheduling and confirming appointments
- Insurance verifications and authorizations for Medicaid
- Data entry, scanning and faxing medical records
Education
Associate of Science - Medical Insurance Billing And Coding
Gwinnett College
Marietta, GA01.2022
Medical Billing And Coding
MedTech College
Atlanta, GA2014
Medical Assistant
MedTech College
Atlanta, GA2011
Skills
- Knowledge and proficient use of Microsoft Office applications
- Experience to independently perform substantival clerical or office work of any kind
- Abilities to proficiently use a multi-lines telephone system , computer, copier,scan, and fax machine
- HCPCS, ICD-10, CPT Coding
- Medical Scanning
- HIT
- Schedule Patients
- Insurance Verification
- CMS-1500
- Medisoft Software
- HIPAA/OSHA Training
- Claims Processing
- Data Entry/ 10 key
- Advanced Clinical Coding
- Inpatient Coding
- Coding from Operative Reports
Timeline
First Impressions Representative
Gwinnett College
03.2023 - Current
Proactive Management
Ms. WENDY
12.2014 - 01.2015
Hattie Clay Oliver P.H.C
BELINDA BAKER
01.2009 - 05.2022
Associate of Science - Medical Insurance Billing And Coding
Gwinnett College
Medical Billing And Coding
MedTech College
Medical Assistant
MedTech College
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