KERVENS JOSEPH
Miami,Florida
Summary
Highly motivated and results-driven customer service. Skilled in handling customer inquiries, resolving issues, and building strong relationships. Dynamic in strategic planning, financial analysis, and project management. Skilled in driving growth and profitability through effective decision-making and collaboration.
Professional Assistant Store Manager with exceptional team leadership qualities and operational management capabilities. Well-versed in delivering exceptional customer communication and customer service. Talented driver of performance compliance with applicable standards, rules and regulations.
Resourceful Associate Banker recognized for high productivity and efficient task completion. Skilled in client relationship management, financial analysis, and compliance adherence. Excel in communication, teamwork, and adaptability, ensuring seamless operations within banking environments. Committed to delivering exceptional customer service and support.
Overview
3
3
years of professional experience
Work History
Associate Banker
We Florida Financial
Miami , FL
07.2024 - Current
- Performed account reconciliations on a regular basis.
- Reconciled cash and checks against computer records at end of shift.
- Advised customers on bank products, services and financial planning options.
- Negotiated terms and rates for loans and lines of credit with clients.
- Put together and executed loan documents.
- Offered every customer exceptional service levels by remaining friendly and professional during every transaction.
Assistant Store Manager
Extra Space Storage
04.2024 - 07.2024
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
- Developed strategies for increasing store profitability by analyzing financial data and implementing cost-saving measures.
- Resolved customer complaints in a timely manner and addressed any issues that may arise during store hours.
Teller
Check Cashing USA
05.2022 - 08.2023
- Managed high-volume customer inquiries with professionalism and efficiency, ensuring customer satisfaction
- Resolved customer complaints and issues promptly, escalating as needed for quick resolution
- Cultivated positive relationships with clients, resulting in increased customer retention and loyalty
- Utilized active listening and empathy to understand and address customer needs effectively.
Education
Bachelor of Science - Business Administration And Management
Florida Memorial University
Miami, FL12.2023
Associate of Arts - Business Administration And Management
Kansas City Kansas Community College
Kansas City, KS05.2021
MBA - Business Administration And Management
Florida Memorial University
Miami, FLSkills
- Problem-solving
- Communication
- Patience
- Empathy
- Time management
- Active listening
- Adaptability
- Attention to detail
- Customer Relations
- Customer Service
- Store Opening and Closing
- Cash auditing
- Financial advising
- Cash handling
- Sales negotiation
- Customer relationship management
- Financial analysis
Languages
English French Creole
Timeline
Associate Banker
We Florida Financial
07.2024 - Current
Assistant Store Manager
Extra Space Storage
04.2024 - 07.2024
Teller
Check Cashing USA
05.2022 - 08.2023
Bachelor of Science - Business Administration And Management
Florida Memorial University
Associate of Arts - Business Administration And Management
Kansas City Kansas Community College
MBA - Business Administration And Management
Florida Memorial University