Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Sally De Leon

Garland

Summary

Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Associate Banker

JPMorgan Chase
02.2023 - Current
  • Resolved complex client issues by coordinating with relevant departments, ensuring timely resolution and customer satisfaction.
  • Strengthened client relationships through consistent communication and personalized attention to individual needs.
  • Maintained accurate records of all transactions, keeping track of daily activities for auditing purposes.
  • Adhered to established security procedures and reported potential fraud or safety violations to management for immediate recourse.
  • Balanced teller drawers and ATM cash.
  • Assigned Cash Vault custodian from September 2024 - present.

Private Nanny

Madison Isner
10.2021 - 09.2023
  • Led indoor and outdoor activities to entertain and occupy children.
  • Monitored children's play activities to verify safety.
  • Balanced playtime and limited screen time to support development of fine motor, gross motor, and cognitive skills.
  • Organized activities that enhanced children's physical, emotional and social well-being.
  • Developed strong relationships with parents, maintaining open communication about each child''s progress and needs.
  • Oversaw household duties such as light housekeeping tasks or running errands when required.

Front Desk Receptionist

Kid Friendly Pediatrics
06.2020 - 08.2021
  • Maintained accurate patient records, handling medical histories and medication schedules with sensitivity.
  • Complied with HIPAA standards to confidentially maintain patient medical information.
  • Restocked medical supplies and consumables to prepare procedure rooms.
  • Assisted with administrative tasks such as filing, data entry, and document preparation, supporting overall office productivity.
  • Provided administrative support by filing documents, coordinating charts and answering phones.
  • Trained new team members on company procedures, customer service and issue resolution.
  • Resolved billing discrepancies promptly with thorough attention to detail, fostering trust between clients and the organization.
  • Operated multi-line telephone system to answer and direct high volume of calls.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Confirmed important personal and payment information for compliance with security and payment card industry standards.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Resolved customer problems and complaints.

Sales Associate

Office Depot Inc
07.2021 - 11.2021
  • Selected correct products based on customer needs, product specifications and applicable regulations.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Set and achieved company defined sales goals.

Cashier Team Lead

Chuck E Cheese
08.2016 - 11.2020
  • Mentored new team members on sales software system operation.
  • Educated employees on register use, merchandising, and customer service.
  • Increased customer loyalty and retention.
  • Trained team members on cash register operation and cash handling.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Interpreted and enforced operating instructions, procedures and safety rules.
  • Evaluated presentation of checkout lanes and kept team members on top of cleaning tasks when necessary.

Education

El Centro College
Dallas, TX

HS Diploma -

Garland High School
Garland, TX
06.2019

Skills

  • Windows Office
  • Google Suite
  • CPR/First Aid
  • Project Management
  • Budget Planning
  • Communication
  • Problem-Solving
  • Multi-Tasker

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Certification

Available upon request.

Timeline

Associate Banker

JPMorgan Chase
02.2023 - Current

Private Nanny

Madison Isner
10.2021 - 09.2023

Sales Associate

Office Depot Inc
07.2021 - 11.2021

Front Desk Receptionist

Kid Friendly Pediatrics
06.2020 - 08.2021

Cashier Team Lead

Chuck E Cheese
08.2016 - 11.2020

El Centro College

HS Diploma -

Garland High School

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