JAMES BERDEJA
Stockton,CA
Summary
Results-driven individual with a solid track record in delivering quality work. Known for excellent communication and teamwork abilities, with a commitment to achieving company goals and delivering exceptional service. Passionate about continuous learning and professional development.
Overview
6
6
years of professional experience
Work History
Associate Banker
Chase Bank
Lodi, California
08.2024 - Current
- Conducted financial transactions such as deposits, withdrawals, transfers, loan payments and cashier checks.
- Educated customers about the features and benefits of different types of banking products offered by the bank.
- Ensured compliance with banking regulations and procedures in daily operations.
- Analyzed customer needs and provided appropriate financial solutions.
- Developed detailed knowledge of products offered by the bank including deposit accounts, investments, loans.
- Participated in team meetings to discuss performance metrics and strategies for improvement.
- Established strong relationships with customers to increase customer loyalty.
- Resolved customer complaints in a timely manner while adhering to bank policies and procedures.
Bank Teller
Wells Fargo & Company
Lodi, California
08.2023 - 08.2024
- Developed strong relationships with customers to ensure repeat business.
- Provided exceptional customer service to customers by answering inquiries, resolving complaints and processing transactions in a timely manner.
- Processed customer deposits and withdrawals accurately, balancing cash drawer daily.
- Performed cash handling duties including counting currency, coins and checks.
- Maintained confidentiality of bank records, transactions and customer information.
- Educated customers about different types of banking services available at the branch.
Senior Sales Associate
KW Defense INC.
04.2021 - 04.2022
- I worked at KW Defense which is a Federal Firearms Dealer providing sales of firearms, ammunition, and other related goods
- We provided services to both law enforcement officers and agencies as well as the general public
- In my position I provided knowledge, service and sales to customers
- As a senior associate it was also my duty to provide security for myself and my team as well as supervise the completion of the proper paperwork required
- I was tasked to have knowledge of all Federal, State, and local laws and follow accordingly
Bank Teller
Wells Fargo & CO
04.2019 - 04.2021
- My role consisted of processing teller transactions, interacting with customers and building relationships, as well as identifying and minimizing risk factors
- My primary branch of operation was at the Stockton Main branch, but I have experience working at a wide variety of other branches in San Joaquin County
Education
criminal justice
San Joaquin Delta College
Stockton, CA01.2019
High School Diploma -
AA Stagg Senior High School
Stockton, CA06-2018
Skills
- Customer service
- Cash handling
- Leadership
- Risk management
- Problem solving
- Time management
- Sales
- Data inputting
- Numerical accuracy
- Problem-solving
- Sales and Cross-selling
References
AVAILABLE UPON REQUEST
Timeline
Associate Banker
Chase Bank
08.2024 - Current
Bank Teller
Wells Fargo & Company
08.2023 - 08.2024
Senior Sales Associate
KW Defense INC.
04.2021 - 04.2022
Bank Teller
Wells Fargo & CO
04.2019 - 04.2021
criminal justice
San Joaquin Delta College
High School Diploma -
AA Stagg Senior High School