Kervyn Amaiz
Clermont,FL
Summary
Dynamic professional with a proven track record in hospitality and retail management, notably at Encore Resorts. Expert in mixology and customer service analysis, I excel in creating memorable customer experiences and boosting team performance. Skilled in both team management and health codes compliance, my strategies have significantly enhanced customer satisfaction and operational efficiency. I have a great capacity for self-learning, this allows me to achieve better productivity rates for the company, in relation to the management of work teams
Overview
10
10
years of professional experience
Work History
Bartender
Encore Resorts
Kissi, Florida
04.2022 - Current
- Greeted customers and provided excellent customer service.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
- Maintained inventory of liquor, beer, wine, and other beverage items.
- Provided drink suggestions to customers based on their preferences.
- Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
Production Machine Operator
TGLee
Orlando, Florida
07.2018 - 04.2022
- Operated production machinery to produce parts within specified tolerances and quality standards.
- Monitored machine performance and conducted routine maintenance to ensure optimal operation.
- Adjusted machine settings, speeds, and feeds as required for various jobs.
Retail Store Manager
Utotem Food Store
Miami, Florida
03.2015 - 07.2018
- Developed and maintained store policies and procedures.
- Monitored store performance metrics, including sales, profitability and customer service ratings.
- Supervised daily operations of the retail store, including staff scheduling, inventory management and customer service.
- Implemented strategies to increase customer satisfaction levels and build brand loyalty.
Education
Administration And Accounting
University of Central Venezuela
Caracas, Venezuela07-2012
Skills
- Mixology
- Safe service compliance
- Health codes compliance
- Basic accounting
- Bar restocking
- Handling difficult customers
- Team training and development
- Hospitality and accommodation
- Marketing and sales experience
- Account updating
- CRM software
- Team management
- Staff monitoring
- Data entry
- Customer service analysis
Languages
English
Full Professional
Spanish
Native/ Bilingual
Portuguese
Elementary
Timeline
Bartender
Encore Resorts
04.2022 - Current
Production Machine Operator
TGLee
07.2018 - 04.2022
Retail Store Manager
Utotem Food Store
03.2015 - 07.2018
Administration And Accounting
University of Central Venezuela
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