Kesha Faulkner
Calumet City,IL
Summary
Dynamic and results-oriented professional with a proven track record at Acclivus Inc, where I advocated for client rights and optimized support strategies. Skilled in case management and problem-solving, I excel in data analysis, enhancing efficiency by developing custom algorithms. Committed to fostering relationships and achieving goals, I consistently deliver accurate and impactful outcomes.
Knowledgeable Data Analyst with solid history of managing complex caseloads and providing comprehensive support to diverse client populations. Proven ability to assess client needs and develop tailored action plans that drive positive outcomes. Demonstrated strong communication and problem-solving skills in high-pressure environments.
Overview
5
5
years of professional experience
Work History
Case Manager
Acclivus Inc
11.2022 - 08.2023
- Advocated for client rights when interacting with external agencies or institutions, ensuring fair treatment at all times.
- Contributed to team discussions and case conferences actively, sharing insights and expertise with colleagues to optimize client support strategies.
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Monitored clients' progress and tracked client services to provide crisis interventions.
- Assisted clients in setting achievable goals while providing ongoing encouragement and support throughout the process of reaching those objectives.
Data Analyst Intern
Northwestern Memorial Hospital
01.2020 - 08.2022
- Completed data cleaning and data validation of existing spreadsheets to promote robust data management platform, resulting in accurate data analysis and entry.
- Utilized various professional statistical techniques and maintained large databases to collect and analyze data from partners and customers.
- Developed custom algorithms to optimize and automate data analysis processes, resulting in improved efficiency.
- Applied machine learning algorithms to enhance analytical capabilities and uncover hidden patterns within the data.
Production Line Worker
Ford
02.2018 - 05.2020
- Boxed, labeled, and transported items to support assembly operations.
- Assisted quality assurance by inspecting items and removing defective parts.
- Performed hand-finishing of final products after assembling component parts for items.
- Prioritized tasks to meet personal and team production targets.
- Assisted in training new hires on proper assembly techniques and safety procedures, promoting a safe work environment for all employees.
Data Entry Clerk
Staffing Agency
04.2018 - 01.2019
- Completed data entry tasks with accuracy and efficiency.
- Followed established procedures to enter and process data correctly.
- Checked for accuracy by verifying data and records.
- Prioritized tasks effectively to ensure timely completion of all assigned projects without sacrificing attention to detail.
- Organized, sorted, and checked input data against original documents.
Education
BBA - Business Administration And Management
DePaul University
Chicago, IL06-2017
GED -
Oliver Harvey
Chicago, IL02-2015
Skills
- Problem-solving
- Case management
- Time management
- Case documentation
- Organization and multitasking
- Relationship building
Accomplishments
- Documented and resolved [Issue] which led to [Results].
- Achieved [Result] by introducing [Software] for [Type] tasks.
- Supervised team of [Number] staff members.
- Resolved product issue through consumer testing.
Languages
English
Full Professional
Interests
- I like working with my hands and fixing things
- Youth Development Programs
- Participating in local clean-up initiatives
- Artificial Intelligence (AI) and Machine Learning
- Developing software, websites, and apps in various programming languages
Timeline
Case Manager
Acclivus Inc
11.2022 - 08.2023
Data Analyst Intern
Northwestern Memorial Hospital
01.2020 - 08.2022
Data Entry Clerk
Staffing Agency
04.2018 - 01.2019
Production Line Worker
Ford
02.2018 - 05.2020
BBA - Business Administration And Management
DePaul University
GED -
Oliver Harvey
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