Kesha Huzzie

• Inbound and Outbound Communications: Handle incoming calls from members to address inquiries and make outbound calls to schedule, confirm, or reschedule in-home health assessments.

• Appointment Coordination: Ensure that appointments are scheduled accurately, considering both member and provider availability, and resolve any scheduling conflicts.

• Member Education: Provide members with detailed information about the HouseCalls program, explaining the benefits and what to expect during their in-home assessment.

• Data Management: Accurately document all member interactions, appointment details, and any pertinent information in the system to maintain up-to-date records.

• Issue Resolution: Address and resolve any concerns or issues that arise related to appointments or member inquiries, ensuring a high level of customer satisfaction.

• Conduct interviews with individuals who have tested positive for COVID-19 and provide guidance on isolation and contact tracing - Record patient information in digital systems - Communicate with patients in a professional and empathetic manner - Coordinate with Care Resource Coordinators to refer patients to local support resources - Participate in additional COVID-19 response-related activities as needed

• Treated students and staff for acute medical needs - Conducted hearing, vision, and other health screenings - Developed care plans for students with ongoing medical conditions - Educated students and staff on health procedures - Maintained student health records and reviewed immunization records - Administered medication and performed emergency first aid - Managed outbreaks of infectious illnesses - Coordinated school-level Telehealth services and participated in billing activities for medication-related services - Expertise in Covid-19 protocols, including enrolling staff or students into contact tracing and preparing information for DPH for any Covid-19 related exposures

• Planned, organized and supervised work of a staff of professionals and technicians, including sub-consultants - Coordinated the planning, staffing, scheduling, budget management, quality control, safety and organization of support staff, and sub-consultants - Oversaw the implementation of road and bridge reconstruction according to detailed plans - Oversaw paving and resurfacing projects, including asphalt, concrete, and milling work