Kesha Joyner
Plymonth
Summary
To seek a rewarding position in an established, innovative organization with honorable core values, where one can affect positive change in the lives of others and the community at large. Consistently demonstrate superior organizational skills and meticulous attention to detail. Thriving in both collaborative and independent work environments. Meet demanding priorities with composure, focus, and patience. Excellent reputation for resolving problems and improving customer satisfaction.
Overview
20
20
years of professional experience
Work History
MFIP Employment Counselor
Hired
12.2022 - Current
- Assist participants with any resources that will help them successfully obtain a career, that will provide for their families
- Maintained knowledge of the market and diverse career opportunities.
- Assisted clients in building successful job search strategies.
- Collaboration with participants, developing an appropriate plan with specific times lines and measurable goal
- Follow state, federal, and organizational guidelines and policies
Outreach and Training Coordinator
Renewable Energy Partners
11.2021 - 11.2022
- Work with central management to identify, plan, align and address training needs.
- Planning and implementing site visits
- Event Planning
- Complete outreach with possible employers for job placement.
- Collect registration and create files for participants in training programs.
- Attend all REP staff and partner meetings
- Increased student registration by 10%, by establishing relationships with community leaders.
- Evaluated success of training programs and recommended improvements to upper management to enhance effectiveness
- Assist participants with any resources needed, to be successful in completing training,
Energy Related and Repair Program Manager
Community Action Partnership
02.2016 - 11.2021
- Develop, communicate, and implement best practices for responding to program requests while following state and federal guidelines and timeframes.
- Review, manage, and maintain all ERR files, proposals, and contacts for all clients and 5 HVAC companies.
- Host and train annually training for department staff and HVAC companies.
- Established processes to implement partnership programs
- Communicate effectively with diverse cultures and economic backgrounds via phone, email, and in person.
- Process payments, and refunds, address billing and payment issues with contractors, along with budget management
- Case notes and data entry with excellent record-keeping skills for 25 cases daily
- Community outreach at all community events.
Eiligiblity Specialist
CAP Agency
09.2009 - 01.2016
- Think analytically and creatively when assessing client's needs, and give appropriate resources.
- Performed processing, determine eligibility, and completed 35 Energy Assistant program applications daily.
- Establish relationships with vendors and clients from diverse social economic and cultural backgrounds.
- Maintain all records according to agency and state and federal guidelines.
Administrative Assistant
Platte Powersports
05.2005 - 08.2009
- Perform all general clerical duties; copying, faxing, mailing, scanning, printing, labeling, and filing.
- Communicate effectively with all staff and customers via phone, and in person.
- Performed data entry for 20-40 customer orders daily
- Restocked supplies and submit purchase orders to maintain stock levels
- Answered multi-line phone system, routed calls, delivered messages to staff, and greeted visitors
Education
Business Management
Adcamy Collage
Bloomington05.2005
Skills
- Customer/Client Service
- Leadership
- Communication
- Computer Skills
- Budget Management
- Project Management
- Initiative
- Training and Coaching
Timeline
MFIP Employment Counselor
Hired
12.2022 - Current
Outreach and Training Coordinator
Renewable Energy Partners
11.2021 - 11.2022
Energy Related and Repair Program Manager
Community Action Partnership
02.2016 - 11.2021
Eiligiblity Specialist
CAP Agency
09.2009 - 01.2016
Administrative Assistant
Platte Powersports
05.2005 - 08.2009
Business Management
Adcamy Collage
Similar Profiles
Stephanie LopezStephanie Lopez
Revenue Enablement Specialist at HIREDRevenue Enablement Specialist at HIRED
HANNA GOEFFTHANNA GOEFFT
B2C Marketing Manager at HiredB2C Marketing Manager at Hired
Kelli McClintockKelli McClintock
Babysitting at Privately Hired by FamilyBabysitting at Privately Hired by Family