Kesha McCafferty
Philadelphia,PA
Summary
Meticulous Patient Scheduler with distinguished knowledge of high-volume scheduling to work efficiently under pressure. Adept at following up with both healthcare professionals and patients. Committed to accurate recordkeeping and appointment confirmation.
Overview
8
8
years of professional experience
Work History
Scheduling Coordinator
Pediatric Dental Team
Philadelphia, PA
08.2021 - Current
- Verified insurance coverage and obtained pre-authorizations.
- Confirmed patient appointments day before scheduled.
- Reviewed new patient paperwork before scheduling appointments.
- Checked patients in and out and collected payments.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Home Health Aide
Devoted Hearts
Philadelphia, PA
05.2018 - Current
- Provided mobility assistance such as walking and regular exercising
- Traveled to clients' homes to complete healthcare services and promote continuity of care
- Coordinated daily medicine schedules and administration to help clients address symptoms and enhance quality of life.
- Encouraged patients to participate in safe physical activity to help boost mood and improve overall wellness.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing.
- Scheduled and accompanied client to medical appointments.
- Assisted patients with therapy exercises as specified by care team.
Patient Access Representative
Einstein Hospital Elkins Park
Elkins Park, PA
12.2013 - 06.2017
- Performed patient scheduling and registration functions to serve as initial contact point for medical office visits.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Resolved patient financial problems with guidance from documented guidelines and procedures.
Scheduling Coordinator
Children's Hospital Of Philadelphia, CHOP
Philadelphia, PA
09.2006 - 04.2007
- Verified insurance coverage and obtained pre-authorizations.
- Confirmed patient appointments day before scheduled.
- Reviewed new patient paperwork before scheduling appointments.
- Checked patients in and out and collected payments.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Provided primary customer support to internal and external customers.
Education
High School Diploma -
West Philadelphia High School
Philadelphia, PA06.1987
Skills
- Appointment Scheduling
- Taking Client Histories
- Advising Patents
- Verbal and Written Communication
- Organization and Time Management
- Detail-Oriented
- Insurance Forms
- Patient Health Information Access
- Data Entry
- Calendar and Appointment Management
Timeline
Scheduling Coordinator
Pediatric Dental Team
08.2021 - Current
Home Health Aide
Devoted Hearts
05.2018 - Current
Patient Access Representative
Einstein Hospital Elkins Park
12.2013 - 06.2017
Scheduling Coordinator
Children's Hospital Of Philadelphia, CHOP
09.2006 - 04.2007
High School Diploma -
West Philadelphia High School