KeShan Nedd
Tulsa,OK
Summary
Proven track record of enhancing room service efficiency at Saint Frances Hospital, showcasing strong work ethic and exceptional customer service skills. Excelled in fostering team collaboration and implementing solutions to improve operations. Skilled in documentation and verbal communication, adept at safeguarding guest privacy and resolving customer complaints swiftly.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Room Service Ambassador
Saint Frances Hospital
01.2022 - 03.2023
- Assisted in finding potential improvements within the room service department, suggesting solutions that led to increased efficiency.
- Supporting fellow team members during busy periods by helping where possible. Ensuring customers received their order in a timely manner.
- Safeguarded guest privacy by following strict policies regarding the guest's personal information.
Relief Assistant Manager
QuikTrip
01.2023 - Current
- Helping find solutions for any challenges or obstacles faced during routine operations, and keeping my team members calm while implementing said solutions.
- Built strong relationships with customers through great and friendly customer service.
- Communicated effectively with colleagues from different departments to make sure everyone is informed of any known situation that may effect the employee or customer safety or store and company profits.
- Conducted regular audits of cash registers, preventing discrepancies in financial transactions.
- Making sure any customer complaints are promptly addressed and resolved.
Service Center Agent
Quiktrip
10.2023 - 08.2024
- Acted as a liaison between customers and technical support teams, ensuring timely resolutions for any reported issues or concerns.
- Handled high-stress situations calmly and effectively, maintaining composure while successfully addressing customer concerns.
- Worked with management on projects aimed to improve the overall service center performance.
- Prioritizing different situations presented based off the safety of personal and customer service then by company loss.
- Communicating and working with other departments to ensure each team is able to preform daily operations.
Education
No Degree - National Security And Administration
Central Tech
Drumright, OK12.2021
High School Diploma -
Olive
Drumright, OK05.2019
Skills
- Customer Service
- Work Ethic and Integrity
- Time management skills
- Written and verbal communication
- Basic Math knowledge
- Documentation And Reporting
Certification
98-367:MTA: Security Fundamentals
98-349:MTA: Windows® Operating System Fundamentals
Timeline
Service Center Agent
Quiktrip
10.2023 - 08.2024
Relief Assistant Manager
QuikTrip
01.2023 - Current
Room Service Ambassador
Saint Frances Hospital
01.2022 - 03.2023
98-367:MTA: Security Fundamentals
98-349:MTA: Windows® Operating System Fundamentals
No Degree - National Security And Administration
Central Tech
High School Diploma -
Olive
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