Keshawn Walker

• Supervised daily store operations, ensuring a seamless customer experience and efficient workflow.

• Assisted in hiring, training, and mentoring team members to maintain high performance and morale.

• Monitored inventory levels, restocked merchandise, and conducted regular audits to minimize shrinkage.

• Implemented visual merchandising strategies to enhance store aesthetics and drive sales.

• Delivered outstanding customer service, resolving complaints and providing tailored shopping recommendations.

• Analyzed sales reports and key performance metrics to support strategic planning and achieve revenue targets.

• Ensured compliance with company policies, safety standards, and loss prevention protocols.

• Provided exceptional customer support by addressing inquiries, resolving issues, and offering shipping solutions to clients.

• Assisted customers with shipment tracking, rate calculations, and package preparation requirements.

• Ensured accuracy of data entry for shipping documentation and maintained compliance with company policies.

• Handled high-volume phone and in-person interactions while maintaining professionalism and efficiency.

• Collaborated with team members to improve customer satisfaction and meet performance metrics.

• Processed payments and managed billing inquiries promptly and accurately.

• Gained hands-on experience in various construction trades, including carpentry, electrical, plumbing, and masonry.

• Collaborated with industry professionals to complete projects adhering to safety standards and best practices.

• Participated in job site rotations to develop skills in blueprint reading, tool usage, and material management.

• Enhanced problem-solving and teamwork abilities through real-world construction challenges.

• Completed training on workplace safety, including OSHA standards and construction site protocols.

• Prepared for post-secondary opportunities by developing technical and employability skills.

• Developed educational materials to promote environmental awareness among students and educators.

• Collaborated with community groups to organize volunteer clean-up events, contributing to local conservation efforts.

• Assisted in creating and implementing environmental training and recycling programs, enhancing waste management practices.