Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Keshera Marshall

Houston,TX

Summary

Dedicated Customer Service Representative with over 5 years of experience. Able to provide excellent customer service and build strong relationships with clients. Looking for a new opportunity to utilize my skills and contribute to a company’s success.

Overview

10
10
years of professional experience

Work History

Merchandiser

SAS
03.2023 - 04.2024
  • Ensure that stores, shelves or websites are stocked with the right types and quantities of products
  • Display, arrange, price, and rotate products in store
  • Maintain store shelves by removing dated or damaged products
  • Build new section using Planogram
  • Install new front-end racking to capture those impulse purchases
  • Update an entire store to keep shoppers coming back.

Customer Service Agent for Higher Education

CMD Outsourcing Solutions
06.2022 - 03.2023
  • Communicate proactively with parents and students through phone and chat in regards to government and institutional programs, disbursement dates and deadlines, and aid status
  • Accelerate financial aid and other administrative processing

Inventory Specialist

RGIS
06.2020 - 01.2022
  • Physically count inventory for clients and enter information into RGIS equipment. ...
  • Assist the team leader with assigning members to store stations.
  • Provide customer services to the store employee's concerning the task assigned.
  • Communicate with team members sudden changes to the tasks assigned.

Baker

Whole Foods Market
06.2014 - 11.2019
  • Provide support as a member of the Bakery team to include receiving and preparing product, maintaining the Bakery area and displays, and selling product in support of WFM standards.
  • Handled products and equipment in accordance with safety and sanitation guidelines.

Education

High School Diploma -

Western High School
Baltimore, MD
06.2011

Cyber Security

The Community College of Baltimore County
Catonsville, MD

Red Hat Academy

Stanly Community College
Albemarle, NC

Skills

  • Customer Service
  • Troubleshooting system
  • Active directory user management
  • Windows 9,10,11 administration
  • Help desk ticketing systems
  • Office 365 management
  • Active listening skills
  • Strong organizational skills
  • Sharp problem solver
  • Energetic work attitude

Certification

Linux Essentials Certification/Lpi.org

Help Desk Support Technical Skills V1.0

Help Desk Ticketing Systems V1.0

Office 365 Administration

Timeline

Merchandiser

SAS
03.2023 - 04.2024

Customer Service Agent for Higher Education

CMD Outsourcing Solutions
06.2022 - 03.2023

Inventory Specialist

RGIS
06.2020 - 01.2022

Baker

Whole Foods Market
06.2014 - 11.2019

High School Diploma -

Western High School

Cyber Security

The Community College of Baltimore County

Red Hat Academy

Stanly Community College

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Keshera Marshall