Keshia Frederick

• Onboard New Agents, Website design, Marketing Material, Brokers Blog page, Cross-Platform Diagnostic, Skilled in Utilizing Various CRM Systems
• Collaborated cross-functionally with sales, marketing, and operations teams to ensure seamless execution of business development initiatives.

COVID, Strep, and Influenza testing

• Implemented infection control measures that significantly reduced hospital-acquired infections.
• Created an efficient shift handover process which improved continuity of care between nursing shifts.
• Performed accurate documentation of patient assessments, interventions, and outcomes in compliance with regulatory standards.

Resigned due to company's decision to disband the team

• Audit charts, Assist in VA Referrals, Answer VA line and fax, Input quality measures
• Increased quality of care by participating in ongoing professional development opportunities such as workshops, conferences, and online courses.
• Streamlined communication between patients, families, and healthcare providers to ensure comprehensive understanding of care plans.
• Utilized strong clinical judgment in prioritizing patient needs during high-stress situations, ensuring optimal outcomes.

Resigned due to family needs.

• Increased patient satisfaction by streamlining appointment scheduling and implementing efficient check-in processes.
• Negotiated contracts with vendors, securing favorable terms for the practice while maintaining quality service levels.
• Implemented new electronic health record system, leading to increased efficiency in patient data management.

Promoted to Practice Manager

• Direct patient care, Implements clinical plans for quality measures, Responsible for weekly schedule, Mentors and manages clinic staff, Revenue Cycle Management, Collaborates with clinical team, Assist with Billing and coding
• Streamlined workflows by identifying bottlenecks in existing systems and implementing appropriate solutions.
• Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
• Accomplished multiple tasks within established timeframes.

• One on one with a student, School nurse K-12, Administer Medication, Vital signs, Monitor seizures, Patient care, Charting, G-tube care

• Had to resign due to husband's job relocating to Austin, Total Care, Rehabilitation, Critical Care, Assisting with daily needs, Ventilator/ trach care