Keshia Lodge

Work History

USPS

03.2020 - 09.2024

Developed strong relationships with customers, providing exceptional service by addressing concerns promptly and professionally.
Followed Postal Service policies and procedures to maintain integrity of mail and protect customer information.
Obtains signatures for package deliveries as proof of delivery to avoid discrepancies.
Responded to customer inquiries about delivery, forwarding and other postal services quickly to provide quality customer services.
Used portable devices to maintain system records by scanning items delivered to homes and businesses.
Improved mail delivery efficiency by accurately sorting and organizing mail for efficient distribution.
Kept an organized vehicle workspace, ensuring quick access to necessary tools and materials for successful deliveries.

NDM Hospitality (Burgerfi)

03.2016 - 03.2020

Handled cash accurately and prepared deposits.
Motivated, trained, and disciplined employees to maximize performance.
Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
Increased customer satisfaction by addressing and resolving concerns in a timely manner.
Oversaw inventory management processes to maintain proper stock levels and minimize spoilage or waste.
Managed financial aspects of the business, including budgeting, forecasting, and cost control for optimal profitability.
Mentored staff members, fostering a supportive work environment that enhanced employee performance and retention.
Managed team schedule with eye for coverage needs and individual strengths.
Assisted in the recruitment, hiring, and onboarding process for new employees to build a skilled workforce committed to excellence in service delivery.

Allied Universal Security Services

12.2015 - 03.2016

Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.