Keshia McClellan
Boyne Falls,MI
Summary
Dynamic and highly reliable professional with plenty of experience in customer service. Proven ability to enhance guest satisfaction through strong multitasking and effective communication. Skilled in payment processing and cash register operations, consistently achieving high sales through upselling and fostering loyal clientele.
Overview
11
11
years of professional experience
Work History
Server
Duffys Garage and Grill
Petoskey, MI
07.2025 - Current
- Managed table assignments and optimally balanced workload among team members.
- Resolved customer concerns promptly, ensuring positive dining experiences and repeat business.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Retail Associate
Boyne Country Sports
Petoskey, MI
12.2021 - Current
- Maintained a clean and welcoming store environment to enhance the overall shopping experience for customers.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Handled cash transactions accurately, maintaining balanced registers and reducing discrepancies during shift changes.
- Provided excellent customer service, addressing inquiries and resolving issues swiftly.
- Assisted customers with locating specific items in the store or suggesting alternative options based on their preferences.
- Helped customers complete purchases, locate items, and join reward programs.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Answered questions about store policies and addressed customer concerns.
- Greeted customers and provided outstanding customer service.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Listened to customer needs and desires to identify and recommend optimal products.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
Bartender
The Whi-Ski Inn
Boyne Falls, MI
08.2023 - 05.2025
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
- Handled cash and card transactions accurately, reducing discrepancies and balancing till at end of each shift.
Assistant Manager
Gordmans
Petoskey, MI
07.2019 - 09.2020
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
Room Attendant
Odawa Casino
Petoskey, MI
02.2015 - 07.2019
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
- Developed loyal clientele by engaging in friendly conversations and providing exceptional service.
- Make sure wants and needs (as far as room an cleaning standards) are met.
Education
Diploma - General Studies
Charlevoix High School
Charlevoix, MI06.2007
Skills
- Strong multitasking
- Customer service
- Highly reliable
- Team player attitude
- Engaging personality
- Payment processing
- Cash register operation
Timeline
Server
Duffys Garage and Grill
07.2025 - Current
Bartender
The Whi-Ski Inn
08.2023 - 05.2025
Retail Associate
Boyne Country Sports
12.2021 - Current
Assistant Manager
Gordmans
07.2019 - 09.2020
Room Attendant
Odawa Casino
02.2015 - 07.2019
Diploma - General Studies
Charlevoix High School