Keshia Powell
Cartersville,GA
Summary
Adept at managing high-stress situations and resolving customer disputes, my background in customer service, combined with strong multitasking abilities and a service-oriented mindset, has consistently improved team efficiency and customer satisfaction. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level phlebotomist position. Ready to help team achieve company goals. Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Bartender/Server
Buffalos Cafe
Rome, GA
04.2020 - Current
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
Customer Service Representative
SYKES
Rome, GA
04.2018 - 07.2018
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Customer Service Representative
Alorica
Kennesaw, GA
04.2017 - 05.2017
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Customer Service Representative
Tuesday Morning
Woodstock, GA
12.2016 - 04.2017
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Helped customers complete purchases, locate items, and join reward programs.
Education
Certificate - Phlebotomy
National Healthcare Certification Organization
Kennesaw, GA04.2024
High School Diploma -
Woodland High School
Cartersville, GA05.2014
Skills
- Strong multitasking
- Customer Service
- Highly reliable
- Team player attitude
- Clear and effective communication
- Patience and Tolerance
- Outgoing Personality
- Cleanliness and hygiene
- Customer service expertise
- Complex Problem-Solving
- Organizational ability
- Payment Processing
- Handling Difficult Customers
- Service-oriented mindset
- Team training and development
Certification
I recently this year got my certification for phlebotomy in April this year from the National Healthcare Certification Organization.
Timeline
Bartender/Server
Buffalos Cafe
04.2020 - Current
Customer Service Representative
SYKES
04.2018 - 07.2018
Customer Service Representative
Alorica
04.2017 - 05.2017
Customer Service Representative
Tuesday Morning
12.2016 - 04.2017
Certificate - Phlebotomy
National Healthcare Certification Organization
High School Diploma -
Woodland High School