KESHIA SANFORD
Birmingham,AL
Summary
Resourceful and consistently meets and exceeds productivity goals. Results-oriented with diverse background in management and customer service. Dedicated and motivated to maintain customer satisfaction and contribute to company success.
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
15
15
years of professional experience
Work History
Customer Service Representative
T-Mobile
05.2012 - 09.2022
- Provided effective and timely resolution of various customer inquiries and concerns.
- Built customer loyalty and value through effective account management, identifying additional appropriate products, features, and services, and collecting past-due balances.
- Meet department productivity and quality standards.
- Delivered exceptional customer service using resource documentation for reference and the training tools provided.
- Approached each call with a can-do mindset and treated each customer with respect, courtesy, and a genuine desire to help.
Assistant Manager
Devonshire Place Apartments
02.2008 - 09.2011
- Assisted the Property Manager with conveying all business in conformity with company policies
- Managed a team of 10 and consistently maintained 96% occupancy
- Successfully negotiated and made lease agreements with new residents
- Responsible for resolving disputes including rent payments, deposit demands, and eviction
- Designed and developed attractive marketing plans for attracting new residents
Leasing Manager
Highland Peak Apartments
06.2007 - 01.2008
- Responsible for providing exceptional service to community residents, future residents, and the corporate management team
- Acted as a liaison between management office and rental office
- Organized the day to day office operations and general office management
- Enhanced the quality of life for residents by planning and executing community events
Education
Mass Communications -
University of Alabama at Birmingham
01.2008
Skills
- Strong organizational skills
- Skilled multi-tasker
- Energetic work attitude
- Strong problem solving ability
- Adaptive team player
- Negotiation competency
- Active listening skills
Accomplishments
- Consistently improved team ranking from 3 to 1 while on two week interim
- Completion of TCC BootCamp
Career Overview
Resourceful and consistently meets and exceeds productivity goals. Results-oriented with diverse background in management and customer service. Dedicated and motivated to maintain customer satisfaction and contribute to company success.
Timeline
Customer Service Representative
T-Mobile
05.2012 - 09.2022
Assistant Manager
Devonshire Place Apartments
02.2008 - 09.2011
Leasing Manager
Highland Peak Apartments
06.2007 - 01.2008
Mass Communications -
University of Alabama at Birmingham
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