Keshia Surrency
Wildwood
Summary
Dependable lead cashier with expertise in cash handling and customer issue resolution. Demonstrated ability to streamline processes, enhance team performance, and improve customer satisfaction.
Overview
10
10
years of professional experience
Work History
Lead Cashier
Circle K
The Villages, FL
12.2023 - Current
- Supervised daily cash handling operations to ensure accuracy and efficiency.
- Trained and mentored new cashiers to enhance team performance.
- Implemented inventory management procedures to minimize discrepancies.
- Resolved customer issues promptly, improving satisfaction scores.
- Analyzed sales trends to assist in inventory restocking decisions.
- Streamlined checkout processes, reducing wait times for customers.
- Maintained a balanced cash drawer with diligent attention to detail and accurate counting practices.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Processed both cash and card purchases and returns.
- Oversaw the cleanliness and organization of the front-end area, creating a welcoming atmosphere for customers.
- Mentored new team members on POS system operation, customer service strategies, and sales goals.
- Helped customers complete purchases, locate items, and join reward programs.
Cashier
Goodwill Store
Lady Lake, FL
01.2022 - 12.2023
- Processed transactions accurately and efficiently at point of sale.
- Assisted customers with product inquiries and store navigation.
- Maintained clean and organized checkout area to enhance customer experience.
- Collaborated with team members to ensure smooth daily operations.
- Trained new cashiers on register operations and customer service protocols.
- Managed cash drawer, ensuring accuracy in cash handling practices.
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
Cashier
Pilot Travel Centers
Wildwood, FL
01.2016 - 12.2021
- Addressed customer concerns promptly to maintain satisfaction levels.
- Implemented inventory tracking procedures for improved stock management.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Restocked and organized merchandise in front lanes.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Addressed customer needs and made product recommendations to increase sales.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
- Promoted store promotions and incentive programs to increase overall sales revenue.
Education
High School Diploma -
Wildwood High School
Wildwood Fl2006
Skills
- Training and coaching
- Customer assistance
- Training and mentoring
- Point of sale operation
- Cash handling
- Cashier training
- Workplace safety
- Issue resolution
- Dependability
- Upselling strategies
- Accountability
- Credit and cash transactions
- Hospitality and accommodation
- Positive attitude
- Team leadership
- Problem-solving
- Customer service
Timeline
Lead Cashier
Circle K
12.2023 - Current
Cashier
Goodwill Store
01.2022 - 12.2023
Cashier
Pilot Travel Centers
01.2016 - 12.2021
High School Diploma -
Wildwood High School