Keshira Foreman
Odenton,MD
Work Preference
Summary
Customer Service & Office Support Professional with experience in call centers, scheduling, documentation, and secure data handling. Adept at assisting callers, updating records, and coordinating appointments while delivering calm, empathetic support. Currently studying in a Medical Assistant program, bringing strong interest in patient care and healthcare operations.
Overview
10
10
years of professional experience
Work History
Customer Service Representative – Hybrid Remote
Precision Garage Door
Halethorpe, MD
11.2025 - Current
- Answered 25 to 35 inbound calls and route inquiries to appropriate departments
- Schedule service appointments and update records using ServiceTitan (CRM)
- Document service requests and notes accurately
- Communicate professionally with customers and technicians
- Balance phone, scheduling, and admin tasks independently while hybrid remote
Customer Service Representative – Fully Remote
Automated Health Systems
01.2025 - 05.2025
- Assisted callers with account updates and verification
- Entered and maintained confidential data accurately
- Navigated multiple systems simultaneously
- Provided clear communication, empathy, and problem resolution
Cash Logistics / Teller
Brink's Inc.
Annapolis Junction, MD
06.2023 - 01.2025
- Processed incoming cash deposits for businesses and verified batch accuracy
- Completed nightly reconciliation and administrative documentation for reporting
- Operated currency counting machines and organized batches for armored transport
- Maintained secure handling procedures and confidentiality at all times
Sales Support / Customer Service
Goodwill Industries
Jessup, MD
07.2022 - 06.2023
- Answered questions and processed transactions at POS
- Organized displays and maintained cleanliness
- Supported daily retail operations and customer service
Customer Service / Sales Associate
Hudson News
Baltimore, MD
08.2020 - 03.2021
- Greeted customers and assisted with product inquiries
- Operated register and supported retail operations
Front Desk Receptionist Volunteer
University Park Elementary School
Hyattsville, MD
01.2016 - 03.2016
- Greeted and assisted visitors, ensuring a welcoming atmosphere at front desk.
- Managed phone inquiries, providing accurate information and redirecting calls as necessary.
- Scheduled appointments and maintained calendar for school events and activities.
- Assisted with processing student registrations and maintained up-to-date records in database system.
Education
High School Diploma -
Parkdale High School
Riverdale Park, MD06.2017
Anne Arundel Community College
Arnold, MD06.2029
Skills
- Remote & Hybrid Customer Support
- High-Volume Phone Support
- Appointment Scheduling
- CRM & Dispatch Systems (ServiceTitan)
- Data Entry & Documentation
- Problem Solving & Decision Making
- Confidential Information Handling
- Multitasking & Time Management
- Highly trainable/Very Receptive
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
I feel that luck is preparation meeting opportunity.
Oprah Winfrey
Timeline
Customer Service Representative – Hybrid Remote
Precision Garage Door
11.2025 - Current
Customer Service Representative – Fully Remote
Automated Health Systems
01.2025 - 05.2025
Cash Logistics / Teller
Brink's Inc.
06.2023 - 01.2025
Sales Support / Customer Service
Goodwill Industries
07.2022 - 06.2023
Customer Service / Sales Associate
Hudson News
08.2020 - 03.2021
Front Desk Receptionist Volunteer
University Park Elementary School
01.2016 - 03.2016
High School Diploma -
Parkdale High School
Anne Arundel Community College