Keshon Penn
Staten Island,NY
Overview
7
7
years of professional experience
Work History
Claims Clerk
MetroPlusHealth
New York, NY
04.2024 - Current
- Routes incoming claims, correspondence, and documentation to appropriate departments based on claim type and complexity.
- Triages claims to ensure urgent case and high-priory items were processed first, reducing turnaround times.
- Monitor's Claims AWD inboxes, Salesforce cases, and worklists to effectively distribute and return tasks to the right team members.
Care Navigator
The New York Foundling
New York, NY
08.2022 - 01.2024
- Educated patients on available resources and services, promoting informed decision-making..
- Maintained detailed documentation of patient interactions, treatment plans, and progress notes for accurate recordkeeping.
- Developed care plan based on provider treatment plan, evidence-based chronic care guidelines and patient and family goals for patient.
Care Coordinator
Centers Heath Care
Staten Island, NY
06.2019 - 07.2022
- Coordinated patient care plans to ensure timely access to services and resources.
- Implemented tracking systems for referrals and follow-ups, enhancing accountability.
- Analyzed patient feedback to refine care strategies and improve service delivery.
Education
Bachelor of Science - Corporate Communications
The City University Of New York, College Of Staten Island
05.2020
Skills
- Healthcare Systems Knowledge
- Case Management
- Computer Proficiency
- Administrative and Office Support
Websites
Timeline
Claims Clerk
MetroPlusHealth
04.2024 - Current
Care Navigator
The New York Foundling
08.2022 - 01.2024
Care Coordinator
Centers Heath Care
06.2019 - 07.2022
Bachelor of Science - Corporate Communications
The City University Of New York, College Of Staten Island