Ke'Shonna Alexander
Tallahassee,FL
Summary
Resourceful Customer Service Representative known for high productivity and efficient task completion. Specialized in communication, problem-solving, and time management skills, ensuring smooth operations in customer service environments. Excel in listening, empathy, and patience, which are crucial for addressing customer needs effectively and building positive relationships.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
Custom Brand Groups
Jacksonville, FL
12.2019 - 09.2024
- Demonstrated confidence in responses to customers and work with team leads, supervisors, managers, and others at varying levels within the company to resolve open issues.
- Used company troubleshooting resolution tree to evaluate technical problems while leveraging personal expertise to find appropriate solutions.
- Followed established guidelines while entering orders and ensure accuracy.
- Entered customer interaction details in windows based programs to track requests, document problems and record solutions offered.
- Sought out training opportunities to enhance customer relationship management abilities and further boost satisfaction scores.
- Documented and detailed calls and complaints using call center's CRM database.
- Developed strong relationships with customers by providing personalized assistance and support.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Guest Service Representative
Target
Tallahassee, FL
03.2018 - 12.2019
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Used quick response and dynamic service skills to build relationships with patrons, improving customer retention rate.
- Maintained financial accuracy by collecting deposits, fees and payments.
- Provided guests with above-and-beyond service, including helping move equipment and furniture to their vehicles, and also fulfilling orders for products we did not have in store to their homes or in-store for pickup.
- Maintained transaction security by verifying payment cards against identification.
Receptionist
Jv & Sons Inc.
Tallahassee, FL
01.2017 - 02.2018
- Corresponded with clients through email, telephone or postal mail.
- Answered incoming calls on high-volume, multi-line phone switchboard and pleasantly transferred callers to appropriate personnel.
- Resolved customer problems and complaints by returning their calls and getting more information on their experience with our company,listening attentively,offering reimbursements or replacements, and thanking them for bring the concerns to us so we could better advance the company.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
Education
High School Diploma -
Amos P. Godby High School
Tallahassee, FL05-2016
Skills
- Report preparation
- Complaint resolution
- International sales support
- Order Fulfillment
- Inbound and Outbound Calling
- Professional telephone demeanor
- Money handling abilities
- Recordkeeping strengths
- Creative problem solving
- Route dispatch
- Customer complaint resolution
- Troubleshooting Technical Issues
- Sales expertise
- Call Management
- Process Optimization
- Multi-line telephone operations
- Office equipment proficiency
- High-energy attitude
- Customer Relationship Management (CRM)
Timeline
Customer Service Representative
Custom Brand Groups
12.2019 - 09.2024
Guest Service Representative
Target
03.2018 - 12.2019
Receptionist
Jv & Sons Inc.
01.2017 - 02.2018
High School Diploma -
Amos P. Godby High School