KESHUAN THOMPSON
Grand Rapids,MI
Summary
Strong passion for working in a fast paced healthcare environment aimed at providing both medical and administrative support. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Lead Medical Assistant
Spectrum Health Medical Group
07.2019 - Current
- Coordinated work of junior staff to keep team performance high and effectively handle needs of 100+ patients per day.
- Obtained client medical history, medication information, symptoms, and allergies.
- Performed medical records management, including filing, organizing and scanning documents.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Completed EKGs and other tests based on patient presentation in office.
Medical Clerical Assistant
Spectrum Health Medical Group
07.2016 - 07.2019
- Operate office equipment, such as voice mail messaging systems, and use word processing, spreadsheet, or other software applications to prepare reports, invoices, financial statements, letters, case histories, or medical records
- Schedule tests or procedures for patients, such as lab work or x-rays, based on physician orders
- Receive and route messages or documents, such as laboratory results, to appropriate staff.
- Answered phone calls and messages for 12-physician pulmonary medical facility, scheduling appointments, and handling patient inquiries.
Medical Assistant
Saint Mary's Hospital
08.2012 - 07.2016
- Collected and documented patient medical information such as blood pressure and weight
- Performed medical records management, including filing, organizing and scanning documents
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations
- Sanitized, restocked, and organized exam rooms and medical equipment
- Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus
Waitress
Dave and Busters
04.2015 - 11.2015
- Greeted new customers, discussed specials, and took drink orders
- Used cash registers and credit card machines to cash out customers
- Answered customers' questions, recommended items, and recorded order information
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer
- Increased sales significantly by upselling higher-end products to customers
- Supported needs 10- person wait staff who attended to specific needs of countless customers daily for restaurant with social relevancy and intentionality.
Education
High School Diploma -
Muskegon Heights High
Muskegon05.2008
Skills
- Problem-Solving
- Detail Oriented
- Telephone Reception
- Decision-Making
- Customer Service
- Documentation
- Team Leadership
- Team Collaboration
Certification
- CMA - Certified Medical Assistant
- First Aid/CPR Certified
Timeline
Lead Medical Assistant
Spectrum Health Medical Group
07.2019 - Current
Medical Clerical Assistant
Spectrum Health Medical Group
07.2016 - 07.2019
Waitress
Dave and Busters
04.2015 - 11.2015
Medical Assistant
Saint Mary's Hospital
08.2012 - 07.2016
High School Diploma -
Muskegon Heights High
- CMA - Certified Medical Assistant
- First Aid/CPR Certified
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