Summary
Overview
Work History
Education
Skills
Timeline
Generic

Takiaya Bowen

Southaven,MS

Summary

Dynamic and results-driven professional with extensive experience as a Lead Medical Assistant at Major Medical Clinic. Proven expertise in HIPAA compliance and clinical leadership, enhancing patient satisfaction through exceptional service. Adept at insurance verification and appointment management, fostering efficient operations and strong team collaboration. Committed to optimizing healthcare delivery and patient care.

Overview

6
6
years of professional experience

Work History

Lead Medical Assistant

Major Medical Clinic
12.2024 - Current
  • Performed medical records management, including filing, organizing and scanning documents.
  • Ensured patient satisfaction by promptly addressing concerns, answering questions, and providing exceptional customer service.
  • Triaged incoming calls for provider to determine callers' needs for immediate appointments or scheduled visits.
  • Assisted in the development of clinic policies and procedures to ensure compliance with industry standards and regulations.
  • Provided support during emergencies by administering first aid treatments under physician supervision until further assistance arrived.
  • Oversaw daily operations of the clinic, coordinating with physicians and other healthcare professionals to optimize patient care delivery.
  • Maintained laboratory equipment and supplies, ensuring proper functioning and compliance with laboratory standards.

Warehouse Forklift Operator

Amazon
11.2023 - 01.2024
  • Wrapped pallets in plastic wrap and attached merchandise tags to prepare for shipping.
  • Built pallets and loads for partial and mixed pallets, wrapped finished pallets and staged pallets and loads into truck when ready for shipment.
  • Reduced product damage by performing routine forklift maintenance and safety checks.
  • Participated in regular safety meetings, staying up-to-date on best practices in regards to safe and efficient operation of a warehouse forklift.
  • Packed items into appropriate containers for shipment.
  • Received products using frequency scanners, unloaded shipments from trucks and fulfilled and organized orders to streamline customer delivery processes.
  • Unloaded and stacked materials by raising and lowering lifting devices.

Lead Bartender

O'charleys
02.2019 - 11.2022
  • Kept detailed inventories and notified management of ordering needs for liquor, beer, wine, and bar supplies.
  • Resolved customer complaints promptly and professionally, preserving positive relationships between the business and its clientele.
  • Trained new bartenders on company policies, drink recipes, and customer service best practices to maintain consistent performance across the team.
  • Upsold daily specials and beverage promotions to exceed daily sales goals.
  • Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.

Education

Diploma - Medical Assistant

Concorde Career College
Memphis, TN
02-2024

Medical Office Technology

Northwest Mississippi Community College
Senatobia, MS
05-2019

Skills

  • Clinical leadership
  • Insurance verification and billing
  • Scheduling and appointment management
  • Medical office administration
  • Staff oversight
  • Team building and supervision
  • Data entry
  • Warehouse organization
  • Problem-solving
  • Loading dock procedures
  • Order picking
  • Quality control

Timeline

Lead Medical Assistant

Major Medical Clinic
12.2024 - Current

Warehouse Forklift Operator

Amazon
11.2023 - 01.2024

Lead Bartender

O'charleys
02.2019 - 11.2022

Diploma - Medical Assistant

Concorde Career College

Medical Office Technology

Northwest Mississippi Community College

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