Keshunna Robinson
Jackson,Ms
Summary
Hardworking professional with experience in office operations, administrative support, and customer service. Highly organized and self-motivated with excellent communication and great multitasking abilities. Uses abilities with equipment and supply management to help meet challenging demands.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Certified Nursing Assistant
Manhattan Nursing And Rehabilitation Center
07.2024 - Current
- Supporting the licensed practical and registered nurses with electric charting, vital signs, and reporting of a resident's change in condition or behavior.
- Patient Care: Providing basic care for patients such as bathing, dressing, feeding, and toileting.
- Cleaning patients’ room and changing bed linens as needed.
- Communicating patients’ concerns and questions to the nurses.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
Pack/Stow Associate
Amazon
06.2023 - 07.2024
- Identify materials for proper disposition such as OK to use, Hold, Rejected, etc.
- Assisted customers with locating items and providing product knowledge.
- Inspected incoming shipments to ensure accuracy of order.
- Stocked shelves, racks, cases, bins, and tables with new or transferred merchandise.
- Performed daily cycle counts and audits to maintain accurate inventory records.
Customer Service Representative
Horne LLP
06.2021 - 06.2023
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
Certified Nursing Assistant
Pleasant Hills Community Living Center
06.2020 - 01.2021
- Performs all duties of a hospital tech, which include but are not limited to the collection and recording of vital signs, activities of daily living, turning patients, linen changes
- Cleans and assembles equipment
- Appropriately charges for supplies/equipment and reports equipment in need of repair to nurse manager
- Performs venipuncture, blood glucose testing, and point of care testing in accordance with established procedures
- Performs computerized EKGs according to policy and procedure and provides copies for the patient's chart and the heart station
- Followed HIPAA regulations to maintain confidentiality of sensitive medical and personal information.
Support Representative
Alorica
11.2017 - 07.2020
- Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems
- Fulfills customer requests by clarifying desired information; completing transactions; forwarding requests
- Report outages and give proper timeframe on restoration of services
- Paying customers bills & assisting paying bill by the mobile app.
Crew Member
Wendy's
09.2014 - 08.2016
- Ensures all food orders are assembled correctly within stated time goals
- Stocks, portions, and serves beverages
- Operates cash register according to cash operations policies
- Takes orders from customers, personally and from intercom system, interfaces with customers and provides quality service.
Education
High School Diploma -
Jim Hill High School
Jackson, Ms05.2016
Skills
- Calm and Professional Under Pressure
- Computer Proficiency
- Issue and Complaint Resolution
- Leadership
- Communication
- Patient Care
Certification
Certified Nurse Aid
Timeline
Certified Nursing Assistant
Manhattan Nursing And Rehabilitation Center
07.2024 - Current
Pack/Stow Associate
Amazon
06.2023 - 07.2024
Customer Service Representative
Horne LLP
06.2021 - 06.2023
Certified Nursing Assistant
Pleasant Hills Community Living Center
06.2020 - 01.2021
Support Representative
Alorica
11.2017 - 07.2020
Crew Member
Wendy's
09.2014 - 08.2016
High School Diploma -
Jim Hill High School
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