Kesie Pedroza
Summary
Dedicated Medical Assistant / Receptionist works productively with diverse personalities and experienced in busy clinical settings. Knowledgeable in schedule, records, and front desk management. I am a strong team player and I can be relied on to work well with others. I work well under pressure and I am an excellent communicator with creative and innovative thinking skills that helps me develop intelligent solutions to solving problems. My positive attitude, flexibility, and eagerness to learn about new technologies helps me constantly expand my skills. I’m committed to achieving the highest level of performance and satisfaction in everything I do.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Medical Assistant/Receptionist
Amir Kaykha, MD
08.2024 - 12.2024
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Obtained client medical history, medication information, symptoms, and allergies.
- Checked patient demographic, and health history to keep information current.
- Maintained current and accurate medical records for patients.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Register and Apply Heart Monitors
- Transcribed phone messages and relayed to appropriate personnel.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Performed various administrative tasks by filing, copying and faxing documents.
Medical Scheduler
Sutter Health / ETeam
12.2023 - 05.2024
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Managed cancellations or no-shows efficiently, proactively filling open slots with patients from waitlists or urgent care needs.
- Followed up with patients to reschedule missed appointments.
- Ensured compliance with HIPAA regulations while handling sensitive patient information during all aspects of appointment scheduling processes.
- Resolved conflicts in scheduling or resource allocation quickly and professionally, minimizing disruptions to daily operations.
Prep Cook
Apple / BCI
07.2023 - 11.2023
- Demonstrated strong multitasking abilities, managing multiple food stations simultaneously without compromising quality or speed.
- Washed, peeled, and cut fruits and vegetables in advance to save time on food preparation.
- Maintained clean, hygienic kitchen workspace by sweeping, mopping, and taking out trash.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Contributed to a positive work atmosphere through effective communication and teamwork among staff members.
- Maintained optimal food quality by adhering to strict guidelines for food safety and sanitation.
Patient Care Coordinator & New Patient Coordinator
Stanford Cardiology/ Vascular Vein Clinic
11.2019 - 05.2023
- Completed Patients Vitals, ECG's, and Med Rec
- Conducted Body Measurements for SSATHI Research Patients
- Provided Phlebotomy for Labs, and Administered Flu Vaccines
- Applied Cardiac Devices (Zio Patch)
- Coordinated New and Return Outpatient Appointments
- Organized Multiple Physicians Schedules
- Responded to all Emails, Inbox Messages, and Voice Mails Promptly and Efficiently.
- Engaged in Clinical Support for Vascular Vein Clinic.
- Interceded between employees during arguments and diffused tense situations.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
New Patient Coordinator
Cardiology Clinic
01.2019 - 11.2019
- Started New Patient Referrals
- Completed Patient Intake
- Requested Medical Records
- Answered High Volume Multi-Phones Lines
- Answered All Emails, Voice Mails, and Inbox Messages Promptly and Efficiently
- Worked Together to Support Others with Tasks.
Office Coordinator
Liver Transplant Center
10.2017 - 12.2018
- Assisting Nurses with Medical Records and Imaging Request
- Inputting Patient Information into EPIC
- Triaging incoming phone calls
- Scheduling Appointment for Doctors and Patients
Intake Coordinator-PASC- Patient Access Representative
Lucile Packard Children's Hospital
01.2016 - 11.2016
- Verified Commercial and Government Insurance, Submitted Authorizations to Insurance Companies, Documented Clearly and Accurately into EPIC EMR system, Filling out insurance forms, scheduling appointments
Internist & Pulmonologist
Jagat B. Satia M.D., Inc
01.2015 - 01.2016
- Medical Assistant and Front Office Coordinator / Internship, Independently ran front & back office duties, Scheduled Appointments, collected co-pays, Roomed patients including measuring vitals, Processed Spirometry tests & 6 min walks, Insurance verification and authorizations
Front Office Coordinator
Women's Care for Life OB GYN
06.2011 - 09.2011
- Checked patients in and out, collected co-pays and insurance information, Answered incoming calls, messages, emails, and scheduled appointments
Medical Office Assistant / Internship
Kaiser Permanente
01.2011 - 03.2011
- Provided support to the Supervisor of The Education Department, Organized and maintained paperwork and electronic files, managed documents
Education
Associate in Applied Science -
Heald
Milpitas, CA04.2015
Associate in Applied Science -
Heald College
Milpitas, CA04.2011
Skills
- Kesie has over 12 years of working experience in healthcare
- She is experienced with scheduling New and Return Outpatient Appointments, Rooming patients, Vitals, Cardiac Devices (zio/ holter), EKG's, Measurements for Patient, and Phlebotomy
- She is experienced with Preparing Rooms for Vascular Vein Clinic, Perform compression stockings measurements, supporting and Coordinating Physicians and Nutritionist Patient Schedules
- She is experienced with Medical Records, Documents and inputting into EPIC, Triaging incoming phone calls
- She is proficient with Collecting co-pays, Roomed patients including measuring vitals, Processed Spirometry tests & 6 min walks, Insurance verification, Referrals and Authorizations
- Cleaning and organization
- Safe Food Handling
- Teamwork and Collaboration
- Efficient multitasking
- Following Instructions
Preferredlocation
California
Preferredtimetotalk
Anytime in PST
Shiftpreference
Day Shift
Certification
ANAB California State Food Safety Handlers Certification
Timeline
Medical Assistant/Receptionist
Amir Kaykha, MD
08.2024 - 12.2024
Medical Scheduler
Sutter Health / ETeam
12.2023 - 05.2024
Prep Cook
Apple / BCI
07.2023 - 11.2023
Patient Care Coordinator & New Patient Coordinator
Stanford Cardiology/ Vascular Vein Clinic
11.2019 - 05.2023
New Patient Coordinator
Cardiology Clinic
01.2019 - 11.2019
Office Coordinator
Liver Transplant Center
10.2017 - 12.2018
Intake Coordinator-PASC- Patient Access Representative
Lucile Packard Children's Hospital
01.2016 - 11.2016
Internist & Pulmonologist
Jagat B. Satia M.D., Inc
01.2015 - 01.2016
Front Office Coordinator
Women's Care for Life OB GYN
06.2011 - 09.2011
Medical Office Assistant / Internship
Kaiser Permanente
01.2011 - 03.2011
Associate in Applied Science -
Heald
Associate in Applied Science -
Heald College
ANAB California State Food Safety Handlers Certification
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