Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Kesley A. Wall

Milton,FL

Summary

Highly organized and client focused team player that is currently pursuing a Masters in Social work looking to join a company that encourages professional growth within the company.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Case Manager Coordinator

Sacred Heart Hospital Pensacola
Pensacola, FL
05.2021 - Current
  • Assisting Case managers in coordinating outpatient medical treatment prior to patients discharge.
  • Contacting medical facilities to follow up on referrals and availability for patient care.
  • Ensuring compliance with medicare regulations by notifying patients of their rights prior to and following discharge from hospital.
  • Compiling spreadsheets and data to aid case managers and supervisors in daily workflow and task.
  • Maintaining employee files and Medicare appeals.

Child Protection Investigator

Department of Family Protection Services
Austin, TX
05.2020 - 05.2021
  • Manage approximately 15 cases
  • Responded to claims of abuse, neglect or safety concerns.
  • Attended court proceedings, submitted documents and offered testimony.
  • Collaborated with community program leaders and advocates to make resources accessible to those in need.
  • Interviewed individuals and families to assess needs and provide informational resources.
  • Documented data and completed accurate updates to case records.

Dependency Case Manager

Children’s Home Society of Florida
Panama City, FL
07.2017 - 11.2017
  • Manage case load of 15-20 children ages newborn to 15 years
  • Evaluated mental and physical status in minors to determine options for well being.
  • Facilitated supportive services and counseling for family members to address special concerns.
  • Reviewed existing case records for available information to formulate plans of treatment and develop short- and long-term goals.
  • Assisted families in navigating government agencies and accessing entitlement benefits.

Case Manager

The Law Offices of Lerner & Rowe
Tucson, AZ
07.2016 - 02.2017
  • Accurately handled data entry for 120 clients into company-based software.
  • Communicated with outside vendors on behalf of attorneys and legal departments.
  • Aided 2 legal crews by researching records and documents for case details.
  • Prepared legal briefs, motions and pleadings.
  • Supervised appointment scheduling for 2 attorneys and made adjustments as necessary.
  • Answered 50-60 client calls per 24 hour to respond to inquiries, using open-ended questioning skills to attain applicable information.

Senior Case Manager

The Law Offices of Shane Smith
Peachtree City, GA
01.2015 - 05.2016
  • Manage caseload of 150 Personal Injury/Workers’ Compensation cases
  • Collected and tracked evidence in support of legal processes.
  • Reviewed police reports, medical treatment records and physical property damage to determine extent of liability.
  • Analyzed information gathered by investigation and report findings and recommendations.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Used coordination and planning skills to achieve results according to schedule.

Patient Care Assistant

All Care Home Health
Macon, GA
02.2014 - 12.2014
  • Attended to patient and family's immediate needs and concerns by acknowledging and providing required attention.
  • Recognized and reported abnormalities and/or changes in patients' health status to case manager.
  • Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas.
  • Worked with patients and families to develop future plans and discuss care actions.
  • Maintained confidentiality of patient data and condition at all times to safeguard health information.

Education

Bachelor of Science - Psychology

Macon State College/Middle Georgia State College
Macon, GA
12.2015

High School Diploma -

Heritage Christian School
Sharpsburg, GA
12.2010

Skills

  • Documentation skills
  • Service plans
  • Family services
  • File management
  • Client needs assessment
  • Microsoft Office Suite
  • Teamwork
  • Family support
  • Compassion
  • Knowledge of medical and psychiatric terminology
  • Self-motivated professional
  • Organization and Time management
  • Interpersonal Communication
  • Detail-oriented
  • Adaptability

Certification

  • Registered Behavior Technician (RBT)

Timeline

Case Manager Coordinator

Sacred Heart Hospital Pensacola
05.2021 - Current

Child Protection Investigator

Department of Family Protection Services
05.2020 - 05.2021

Dependency Case Manager

Children’s Home Society of Florida
07.2017 - 11.2017

Case Manager

The Law Offices of Lerner & Rowe
07.2016 - 02.2017

Senior Case Manager

The Law Offices of Shane Smith
01.2015 - 05.2016

Patient Care Assistant

All Care Home Health
02.2014 - 12.2014

Bachelor of Science - Psychology

Macon State College/Middle Georgia State College

High School Diploma -

Heritage Christian School

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